Jobs

    Customer Service Specialist - Tallahassee, United States - Rollins

    Rollins
    Rollins Tallahassee, United States

    4 weeks ago

    Default job background
    Description

    ** Customer Service Specialist**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO020609 Showing 1 location **Job Details**

    **Description**

    **At Orkin, our purpose is to help protect the world where we live, work, and play.**

    Our **Customer Service Specialists** are committed to this purpose.

    At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

    **The Successful Customer Service Specialist Will . . .**

    Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

    Contact customers to schedule and confirm service appointments

    Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

    Schedule & communicate with Service Technicians to meet customer requirements

    Perform outbound calls to customers to follow-up on service received

    Perform outbound calls to customers regarding outstanding account balances

    Receive payments from past due customers

    Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

    Reschedule unserviced accounts within 24 hours

    Answer inbound customer service calls with an open, friendly greeting

    Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

    Use strong communication skills to communicate/empathize with customers

    Work well within a team

    Participate in quality assurance processes/programs/initiatives as requested

    *If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*

    **We Offer**

    Competitive hourly pay

    Employee discounts, tuition reimbursement, dependent scholarship awards

    **Quality, comprehensive training programs**

    Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

    As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

    The Pest Management Industry is growing and is a recession resistant line of business

    Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

    **Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

    **Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

    **Skills**

    **Required**

    **Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

    **Required**

    High School/GED or better.

    **Experience**

    **Required**

    **2 years:** Proven customer service experience

    **1 year:** Proficiency in MS Outlook, Word and Excel

    **Preferred**

    **3-4 years:** Scheduling or dispatch experience in a service industry a plus

    **Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

  • Florida Cancer Specialists, P.L.

    Patient Services Specialist

    16 hours ago

    Florida Cancer Specialists, P.L. Tallahassee, United States

    Date Posted: · Country: · United States of America · Location: · Tallahassee Cancer Center · WHY JOIN FCS · At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and ...

  • Epiq

    Lead Service Specialist

    1 day ago

    Epiq Tallahassee, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · The Lead Service Specialist will work in the office of Foley & Lardner LLP, one of Tallahassee's premier law firms, assisting with general office duties, including mail, distrib ...

  • EPIQ Systems

    Lead Service Specialist

    16 hours ago

    EPIQ Systems Tallahassee, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · The Lead Service Specialist will work in the office of Foley & Lardner LLP, one of Tallahassee's premier law firms, assisting with general office duties, including mail, distribut ...

  • Sherwin-Williams

    Store Customer Service Specialist

    2 weeks ago

    Sherwin-Williams Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Florida State University

    Public Service Systems Specialist

    2 weeks ago

    Florida State University Tallahassee, United States

    Public Service Systems Specialist (FLVC) · Job ID: · 56735 · Position Number: · Job Title: · Public Svcs Systems Specialist · Department: · Florida Virtual Campus · Location: · Tallahassee, FL · Open Date: · 01/08/2024 · Closing Date: · 2/05/2024 · Duration of Posti ...

  • The Sherwin-Williams Company

    Store Customer Service Specialist

    3 weeks ago

    The Sherwin-Williams Company Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Envision Credit Union

    Service Specialist

    3 weeks ago

    Envision Credit Union Tallahassee, United States

    The primary function of this position is to assist the Credit Union in achieving its vision to become the preferred financial provider for all members. This is achieved by providing outstanding service to both internal and external members that meets Specialist, Member Service, P ...

  • Sherwin-Williams

    Store Customer Service Specialist

    3 weeks ago

    Sherwin-Williams Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Sherwin-Williams

    Store Customer Service Specialist

    3 weeks ago

    Sherwin-Williams Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Honeywell

    Field Service Specialist II

    2 weeks ago

    Honeywell Tallahassee, United States

    Improve business and family comfort, protection and productivityAs a Field Service Technician at Honeywell, you will be an integral part of our field service operations, providing technical support and service to our customers. Your dedication to customer satisfaction and your pr ...

  • Staples

    Travel Services and Retail Sales Specialist

    2 days ago

    Staples Tallahassee, United States

    Job Description · As a Travel Specialist, you'll be collaborative and inclusive as you provide great customer service and solutions in our retail stores. By engaging customers with our travel services and products (i.e., travel supplies, luggage) you'll help our customers realiz ...

  • VyStar Credit Union

    Contact Center Member Service Specialist

    1 week ago

    VyStar Credit Union Tallahassee, United States

    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursementavailable to all full and part time employees. Part time positions start at a minimum of 30 hours p ...

  • Staples

    Travel Services and Retail Sales Specialist

    2 days ago

    Staples Tallahassee, United States

    Job DescriptionAs a Travel Specialist, you'll be collaborative and inclusive as you provide great customer service and solutions in our retail stores. By engaging customers with our travel services and products (i.e., travel supplies, luggage) you'll help our customers realize an ...

  • Leon County Schools

    District Services Specialist PT 2

    2 days ago

    Leon County Schools Tallahassee, United States

    Noninstructional/Support - Position · Job Number · Start Date · Open Date 06/03/2024 · Closing Date 06/10/2024 · Secure, organize, and process all food invoices from the school sites · - Ensure bid compliance in all areas - food, package size, etc. · - Verify commodity pri ...

  • Epiq

    Lead Service Specialist

    3 weeks ago

    Epiq Tallahassee, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team mem ...

  • Leon County BOCC

    Library Services Specialist

    1 week ago

    Leon County BOCC Tallahassee, United States

    · Salary: $35, $58,468.80 Annually · Location: Lake Jackson Branch Library North Monroe St. Tallahassee, FL · Job Type: Career Service Full Time · Job Number: 035-24 · Department: Office of Library Services · Division: LIBRARY PUBLIC SERVICES · Opening Date: 04/13/2024 · Closing ...

  • Sherwin-Williams

    Store Customer Service Specialist

    2 weeks ago

    Sherwin-Williams Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • The Sherwin-Williams Company

    Store Customer Service Specialist

    1 week ago

    The Sherwin-Williams Company Tallahassee, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • State of Florida

    human services program specialist

    2 weeks ago

    State of Florida Tallahassee, United States

    This position is responsible for coordinating and providing operational and procedural support to the Division of Childrens Medical Services, Bureau of Early Steps and Newborn Screening, Newborn Hearing Screening Program, and reports to the General Operations Manager, Specialist, ...

  • Sherwin-Williams

    Store Customer Service Specialist

    1 week ago

    Sherwin-Williams Tallahassee, United States Full time

    · This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Servic ...