Market Account Associate - Houston, United States - NurseDash

NurseDash Houston, United States

3 weeks ago

Full time

Description

About NurseDash

NurseDash is an on-demand healthcare platform that matches healthcare workers with available per diem shifts. We deliver value to both our contracted facilities as well as our clinicians by offering freedom, flexibility, and accessibility. Our team has successfully launched in multiple markets and is looking to bring on a great teammate to help expand and grow our company.

Our Core Values

As stewards of a community of thousands of healthcare professionals and healthcare providing facilities, our corporate team at NurseDash believes embodying the following values starts with us. These are what the community we are creating stands for.

Accountability
Reliability
Tenacity
Transparency
Problem-Solving
Passion

About the Role

The Account Associate will be responsible for managing and developing client relationships in assigned market(s), ensuring the seamless execution of all client campaigns and projects, and providing support to the Account Management team. The successful candidate will be a proactive problem-solver, detail-oriented, and have exceptional communication skills.

*Must be located in one of our markets in Texas or Ohio*

Responsibilities

Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
Business development with potential clients in new markets or regions
Monitor client performance and provide regular updates to clients (savings reports, etc.)
Conduct research and analysis to support the development of client strategies
Attend client meetings and participate in client presentations as needed
Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams

Requirements

Bachelor's degree in business, management or related field.
1-2+ years of experience in account management, sales, customer service, or related fields.
Excellent communication, organization, and time management skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Flexibility to work outside of regular business hours as necessary
Proficient in Google Suite and other remote work tools; CRM familiarity
Willingness to travel within the assigned region

Benefits

Work remotely
Medical, Dental, and Vision (Available to US team members only)
401k Matching (Available to US team members only)
Opportunity to work with a global team

INT1

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