-
Customer Service Rep
5 days ago
Rapid Response Monitoring Syracuse, United States**Customer Service Rep - Overnight (4x10)** · **Department:** Customer Service - NY **Location:** Syracuse, NY · *Apply now to be considered for our next new hire training class which will begin on April 12, 2021* · As a Customer Service Representative specializing in alarm mo ...
-
Service Billing Rep
1 week ago
CoolSys East Syracuse, United StatesWith over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, ...
-
Service Billing Rep
3 weeks ago
CoolSys East Syracuse, United StatesOverview · With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy ...
-
Customer Service Rep 1
3 weeks ago
Reeb Millwork Syracuse, United States** Customer Service Rep 1** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01567 Showing 1 location **Job Details** · **Description** · **POSITION SUMMARY:** · Interact with customers to provide information in response to inquiries about products an ...
-
Customer Service Rep II
1 week ago
National Grid Syracuse, United StatesJob Purpose · National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment in Upstate NY. In addition to a starting wage of $21.17 per hour, w ...
-
Customer Service Rep II
3 weeks ago
National Grid USA Syracuse, United StatesJob Purpose · National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment in Upstate NY. In addition to a starting wage of $21.17 per hour, ...
-
Customer Service Rep(03410)
23 hours ago
Domino's Franchise Syracuse, United States Part timeJob Description · CSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting yourself in a positive manor, and ready willing and able to work with a team. ...
-
Customer Service Rep(03513)
2 weeks ago
Domino's Franchise Syracuse, United StatesJob Description · Job DescriptionJob Description · CSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting yourself in a positive manor, and ready will ...
-
HVAC Service Sales Development Rep
1 week ago
Johnson Controls International Syracuse, United States Full timeBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
-
HVAC Service Sales Development Rep
2 weeks ago
Johnson Controls International Syracuse, NY, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
-
Call Center Customer Service Rep
2 hours ago
Butler America Syracuse, United StatesCall Center Customer Service Rep (Troubleshooting WI-FI) Location: East Syracuse, NY Job ID: #69347 Pay Range: $18 - $19 4 job openingsShift: 1st Shift, Full-time, 40hrs wklyExperience: 1+ years of experience in a Call Center doing any kind of TroubleshootingAll work is On-siteTh ...
-
HVAC Service Sales Development Rep
3 weeks ago
Johnson Controls International Syracuse, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and ...
-
Customer Service Rep
1 week ago
Specialty Building Products Liverpool, United StatesPOSITION SUMMARY · Interact with customers to provide information in response to inquiries about products and services and to handle and · resolve complaints. · ESSENTIAL FUNCTIONS · Confer with customers by telephone in order to provide information about products and services, t ...
-
Customer Service Rep
3 weeks ago
Blevins, Inc Liverpool, United StatesJob Type · Full-time · Description · Blevins, Inc., a financially strong, privately owned wholesaler of building supplies, is seeking an experienced candidate who possesses a positive attitude to fill a Customer Service Representative position in our Liverpool, NY branch. This ...
-
HVAC Service Sales Development Rep
1 week ago
Johnson Controls International Syracuse, United StatesBe part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and su ...
-
HVAC Service Sales Development Rep
1 week ago
Johnson Controls International Syracuse, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent, and well give you the space and opportunities to grow and s ...
-
HVAC Service Sales Development Rep
1 week ago
Johnson Controls Syracuse, United StatesBe part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and su ...
-
Customer Service Rep
3 weeks ago
Specialty Building Products Liverpool, United StatesPOSITION SUMMARY · Interact with customers to provide information in response to inquiries about products and services and to handle and · resolve complaints. · ESSENTIAL FUNCTIONS · •Confer with customers by telephone in order to provide information about products and servic ...
-
Call Center Customer Service Rep
1 day ago
Butler America Aerospace East Syracuse, United StatesJob Description · Job Description · Call Center Customer Service Rep (Troubleshooting WI-FI) · Location: East Syracuse, NY · Job ID: #69347 · Pay Range: $18 - $19 · 4 job openings · Shift: 1st Shift, Full-time, 40hrs wkly · All work is On-site · Experience: 1+ years of Call Cent ...
-
radiation patient service rep nh
2 weeks ago
Medavie Health Services Syracuse, United StatesAbout the Role · The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is ...
Customer Service Rep - Syracuse, United States - Globe Life
Description
**Customer Service Rep - Syracuse, NY**
Liverpool, New York, US Job number: 14405 **Job Description:**
**About the Company**
**About the Job**
The Customer Service Representatives (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSRs focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
Monday to Friday schedules, no weekend phone schedules.
Site closed-Thanksgiving and Christmas
**Daily Duties:**
Assist with daily call volume (service level takes priority)
Provide accurate resolutions to customer inquiries in a professional and courteous manner
Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Meet Quality Assurance Requirements and other key performance metrics.
All other duties as assigned
**Required Skills**
Excellent verbal & written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
Knowledge of customer service principles and practices
Teamwork Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
Customer Service Focus Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
Type 25-30 wpm
Schedule Flexibility
Detailed oriented
Ability to professionally handle and resolve escalated issues
**Required Knowledge & Experience**
High school diploma or equivalent.
1 year customer service experience in a similar role. (Preferred)
Must remain in current role for at least 9 months
**Physical Requirements:** Heavy computer and phone usage. Sitting 90% of the work day. Willingness to work shift work and overtime is required. Ability to work weekends (if/when required) Frequency - Rare.
**Posting Date:** 3/04/2022
**Location:** Liverpool, New York
Our Benefits **Savings and Investment Plan (401K) -** Eligible employees may begin participating in the plan on the first day of employment.
**Pension Plan -** Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)
**Medical -** Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.
**Dental** and Vision -** Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.
**Flexible Spending Accounts (FSA) -** Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.
**Health Savings Accounts (HSA) -** A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for many of the health care expenses not covered by your medical plan including deductibles and co-pays. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contribution to HSA ($4500 family, $2500 single plans)
**Short-Term Disability -** Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*
**Group Life and Long-Term Disability** -** Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.
**Vacation and Paid Holidays -** Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.
**Education Assistance -** The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.
**Fitness Reimbursement -** Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).
**Supplemental Plans** -** Cancer, Heart/Stroke, Accident.
*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit
Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.
You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).
It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.
If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.