- Must live within 35 miles of the office or be willing to relocate within that range if an offer is extended
- Hybrid opportunities available upon completion of training and demonstrated proficiency in role
- Handle Emergency Calls
- Update customer account information
- Apply customer payments
- Assist Customers with beginning and ending service
- Scheduling field orders in alignment with customer expectations
- Assist customers with billing issues both simple and complex
- Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
- Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime.
- Must be available for full-time training; all training is paid time. Consistent and punctual attendance is a must.
- Must remain up to date with all verbal and written communications including using email and supervisor to agent communication tools.
- Complete other duties and responsibilities to include but not limited to email, mail, web chat, and clerical work.
- Upon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfaction.
- Provide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessary.
- Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs.
- Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence.
- Act as First Responders – report for work during emergencies. i.e. Natural disasters.
- Customer Service Experience preferred
- Must have a minimum a High School Diploma or GED; some college preferred
- Applicant must successfully pass Company supported assessment (HireVue), classroom training, and meet all performance expectations, as determined by the Company.
- Ability to multitask between multiple system applications
- Strong interpersonal verbal and written skills.
- Multi/bilingual candidates preferred but not limited to.
-
Customer Service Rep
1 week ago
Globe Life Syracuse, United States**Customer Service Rep - Syracuse, NY** · Liverpool, New York, US Job number: 14405 **Job Description:** · **About the Company** · **About the Job** · The Customer Service Representatives (CSR) role is to provide superior customer service. Providing exceptional service by ens ...
-
Customer Service Rep
4 days ago
Upstate HomeCare Syracuse, United StatesJob Description · Job DescriptionENTERAL CUSTOMER SERVICE REPRESENTATIVE · Syracuse, NY · Job description · As a Home Health Care Customer Service Representative, you will be responsible for maintaining patient relationships, and processing new referrals. It is expected that you ...
-
Customer Service Rep(03410)
2 weeks ago
Domino's Franchise Syracuse, United States Part timeJob Description · CSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting yourself in a positive manor, and ready willing and able to work with a team. ...
-
Service Billing Rep
3 weeks ago
CoolSys East Syracuse, United StatesWith over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, ...
-
Service Billing Rep
5 days ago
CoolSys - Refrigeration and HVAC Systems East Syracuse, United StatesOverview: · With over 150 years of experience, and headquartered in Southern CA,?CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and ener ...
-
Customer Service Rep(03410)
1 week ago
Domino's Pizza LLC Syracuse, United StatesCSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting yourself in a positive manor, and ready willing and able to work Customer Service, Service, Res ...
-
Health Customer Service Rep
4 hours ago
Innova Solutions Syracuse, United StatesInnova Solutions is immediately hiring for a Customer Service Representative. · Want to apply Read all the information about this position below, then hit the apply button. · Position type: Full-time Contract · Duration: 6 months · Location: Syracuse, NY · As a Customer Servic ...
-
Health Customer Service Rep
1 day ago
Innova Solutions Syracuse, United StatesInnova Solutions is immediately hiring for a Customer Service Representative. Position type: Full-time Contract Duration: 6 months Location: Syracuse, NY As a Customer Service Representative, you will be: Responsible for researching and responding to inquiries via telephone, emai ...
-
Customer Service Rep(03410)
1 week ago
Domino's Franchise Syracuse, United StatesJob Description · Job DescriptionCompany Description · Flexible schedules · Job Description · CSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting y ...
-
Health Customer Service Rep
1 day ago
Innova Solutions Syracuse, United StatesInnova Solutions is immediately hiring for a Customer Service Representative. · Position type: Full-time Contract · Duration: 6 months · Location: Syracuse, NY · As a Customer Service Representative, you will be: · Responsible for researching and responding to inquiries via telep ...
-
Customer Service Rep(03410)
1 week ago
Domino's Pizza LLC Syracuse, United StatesCompany Description · Flexible schedules · Job Description · CSR responsibilities include; taking orders over the phone and in person, greeting customers with a smile, up selling, cash handling, light prep work, light cleaning, always conducting yourself in a positive manor, a ...
-
Customer Service Rep
2 weeks ago
Rapid Response Monitoring Syracuse, United States**Customer Service Rep - Overnight (4x10)** · **Department:** Customer Service - NY **Location:** Syracuse, NY · *Apply now to be considered for our next new hire training class which will begin on April 12, 2021* · As a Customer Service Representative specializing in alarm mo ...
-
Call Center Customer Service Rep
2 weeks ago
Butler America Aerospace East Syracuse, United StatesJob Description · Job Description · Call Center Customer Service Rep (Troubleshooting WI-FI) · Location: East Syracuse, NY · Job ID: #69347 · Pay Range: $18 - $19 · 4 job openings · Shift: 1st Shift, Full-time, 40hrs wkly · All work is On-site · Experience: 1+ years of Call Cent ...
-
Customer Service Rep
3 weeks ago
Specialty Building Products Liverpool, United StatesPOSITION SUMMARY · Interact with customers to provide information in response to inquiries about products and services and to handle and · resolve complaints. · ESSENTIAL FUNCTIONS · Confer with customers by telephone in order to provide information about products and services, t ...
-
Customer Service Rep
3 weeks ago
Blevins Inc Liverpool, United StatesJob Description · Job DescriptionDescription:Blevins, Inc., a financially strong, privately owned wholesaler of building supplies, is seeking an experienced candidate who possesses a positive attitude to fill a Customer Service Representative position in our Liverpool, NY branch. ...
-
Customer Service Rep
1 week ago
Beneficial Talent Source Syracuse, United StatesJob Description · Job DescriptionPay 23-25/hr · Requirements: · -Bilingual (Spanish & English) · -Prior printing/packaging experience · -2+ years in customer service · Principal Responsibilities: · Act as the account and customer service representative as assigned by the Custome ...
-
Guest Services Rep Part Time-104020
4 days ago
Extended Stay East Syracuse, United States Part timeExtended Stay Old Collamer Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservati ...
-
Call Center Customer Service Rep
2 weeks ago
Butler America Syracuse, United StatesCall Center Customer Service Rep (Troubleshooting WI-FI) Location: East Syracuse, NY Job ID: #69347 Pay Range: $18 - $19 4 job openingsShift: 1st Shift, Full-time, 40hrs wklyExperience: 1+ years of experience in a Call Center doing any kind of TroubleshootingAll work is On-siteTh ...
-
radiation patient service rep nh
3 weeks ago
Medavie Health Services Syracuse, United StatesAbout the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to ...
-
Call Center Customer Service Rep
2 weeks ago
Butler America East Syracuse, United StatesCall Center Customer Service Rep (Troubleshooting WI-FI) Location: East Syracuse, NY Job ID: #69347 Pay Range: $18 - $19 4 job openings Shift: 1st Shift, Full-time, 40hrs wkly Experience: 1+ years of experience in a Call Center doing any kind of Troubleshooting All work is On-sit ...
Customer Service Rep II - Syracuse, United States - National Grid
Description
Job Purpose
National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment in Upstate NY. In addition to a starting wage of $21.17 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. This class will have an anticipated start date of July 15th, 2024. The position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid's Contact Center's hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.
Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:
Key Accountabilities
Qualifications
Location- Syracuse, NY
Pay Rate- Starts at $21.17 an hour and increases to $22.36 an hour after 6 months of service. Shift differential of an additional $1.00 an hour on eligible shifts on nights and weekends offered.
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.