- Confer with customers by telephone in order to provide information about products and services, to take and
- Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and
- Resolve customer complaints by researching the order history and taking disposition of incorrect products or
- Follow-up to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sale of new or additional services or products, including up-selling and add-on selling
- Maintain positive relationships with both internal and external customers
- Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
- Actively participate in departmental goal setting and goal achievement
- Conduct all activities in a safe manner, adhering to company safety standards
- Continuously work towards a "one-team" concept with outside sales representatives
- Apply STAR qualities - seamless, trustworthy, attentive, resourceful
- Provide stellar customer service and exceed the customer's expectations
- Perform other duties as assigned
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
- Acts with Integrity - Demonstrates responsibility and honest behavior in all roles, tasks and responsibilities
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to
- Communicates Effectively - Creates open channels of communication, adapts message to fit the audience,
- Customer Driven - Provides stellar customer service (to both internal and external customers); follows through
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Drives Quality - Work is correct and error free within company policies and guidelines, checks quality of the work
- Drives Results - Demonstrates the ability to get results despite large workload, competing demands and a fastu0002paced environment; performed all tasks in job description in a highly effective manner, creative and innovative
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Enthusiasm - Maintains and communicates a high level of enthusiasm, commitment and energy to all co-workers
- Ground Engaged - Aware of how the work performed in the job and the goals of the organization are
- Organized - Possessing the trait of being organized or following a systematic method of performing a task
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Product/Job Knowledge - Demonstrates a high level of knowledge of job, products, services and procedures. Has
- Promotes Teamwork - Demonstrates positive working relationships with co-workers, effectively handles conflict
- Resilient - Ability to recover from, or adjust to, misfortune or setbacks.
- Safety Orientation - Follows safety policies and procedures, identifies and corrects safety hazards, encourages
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Intermediate math skills
- Keyboarding skills
- Ability to use a calculator, able to read, write and understand English
- Ability to communicate effectively and to articulate clearly
- Willing to study company catalog to assist in product knowledge
- Ability to use a multi-line phone system, occasional out-bound calling
- Ability to understand both company sales goals and initiative
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Customer Service Rep - Liverpool, United States - Specialty Building Products
Description
POSITION SUMMARY
Interact with customers to provide information in response to inquiries about products and services and to handle and
resolve complaints.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competency Statement(s)
Computer Skills
General computer knowledge required, including use of internet, email, MS Office
Other Requirements
Pay Range:
$ $26.24 (based on experience)
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company.
This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Reeb Millwork is an equal opportunity employer.It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
