Digital Product Management Manager - Atlanta, United States - Boys & Girls Clubs of America

Description

Experience with content management systems
Minimum of 3 years of experience, including 2 years with product management or content management responsibilities
Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements)
The individual selected for this position must possess and maintain a valid driver's license and be able to navigate areas of the country or abroad by using a map or other direction methods
Ability to travel by car, airplane or other modes of transportation required
Responsibilities

Seize the opportunity to actively contribute to decisions that directly influence youth and play a pivotal role in driving significant advancements

The role of the Director, Digital Product Management is within a dynamic team dedicated to delivering impactful and top-notch technologies that assist Boys & Girls Clubs professionals in executing youth programs.

This team will formulate and execute a strategy for the Youth Development digital product portfolio, creating customer-facing product roadmaps to align with Boys & Girls Clubs's objectives
Implement a digital engagement strategy for program leaders and youth development professionals in Boys & Girls Clubs
Partner in developing a customer-focused vision, strategy and plan for aligning digital assets to enable Club staff to deliver upon program quality and an increased number of youth served
Partner in developing and driving product roadmaps across digital products; drive roadmap development and implementation for specific products
Manage vendor relationships; assume SCRUM role of Product Owner for products that have active development
Lead Product Development
Collaborate with internal stakeholders to identify gaps, needs and other opportunities to enhance existing digital products; add and prioritize product roadmap items
Consult with internal team members regarding the creation of new digital products and services
Provide trainings and consultation to local Clubs when subject matter expertise is needed
Conduct user focus groups with Club staff as needed to ensure a customer-centric focus
Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines
Troubleshoot and work with IT and vendors to ensure timely resolution to technology bugs
Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs
Sustain business operations for all Youth Development team digital products and services
Contribute to developing a measurement dashboard for product reporting; manage dashboard metrics and ensure alignment with priorities and annual reporting process
Collect and analyze data related to demand for digital products by and for Club staff
Implement governance for how digital products are created, launched and monitored
Collaborate with team members to evaluate and prioritize product development, based upon strategy priorities, resourcing, funding and other factors
Serve as a productive and collaborative member of the Youth Development team
Conduct and/or participate in state, regional, and national staff meetings and conferences
Lead special projects or national assignments as required
Demonstrate at the highest levels, BGCA mission-driven core values of integrity, collaboration, accountability, respect and excellence
Adhere to organizational policies and procedures as described in BGCA's Employee Handbook, Ethics Policy and elsewhere
May supervise the work of interns or temporary employees
Qualifications

Bachelor's degree required
Experience with content management systems
Minimum of 3 years of experience, including 2 years with product management or content management responsibilities
Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements)
The individual selected for this position must possess and maintain a valid driver's license and be able to navigate areas of the country or abroad by using a map or other direction methods
Ability to travel by car, airplane or other modes of transportation required
Responsibilities

Seize the opportunity to actively contribute to decisions that directly influence youth and play a pivotal role in driving significant advancements

The role of the Director, Digital Product Management is within a dynamic team dedicated to delivering impactful and top-notch technologies that assist Boys & Girls Clubs professionals in executing youth programs.

This team will formulate and execute a strategy for the Youth Development digital product portfolio, creating customer-facing product roadmaps to align with Boys & Girls Clubs's objectives
Implement a digital engagement strategy for program leaders and youth development professionals in Boys & Girls Clubs
Partner in developing a customer-focused vision, strategy and plan for aligning digital assets to enable Club staff to deliver upon program quality and an increased number of youth served
Partner in developing and driving product roadmaps across digital products; drive roadmap development and implementation for specific products
Manage vendor relationships; assume SCRUM role of Product Owner for products that have active development
Lead Product Development
Collaborate with internal stakeholders to identify gaps, needs and other opportunities to enhance existing digital products; add and prioritize product roadmap items
Consult with internal team members regarding the creation of new digital products and services
Provide trainings and consultation to local Clubs when subject matter expertise is needed
Conduct user focus groups with Club staff as needed to ensure a customer-centric focus
Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines
Troubleshoot and work with IT and vendors to ensure timely resolution to technology bugs
Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs
Sustain business operations for all Youth Development team digital products and services
Contribute to developing a measurement dashboard for product reporting; manage dashboard metrics and ensure alignment with priorities and annual reporting process
Collect and analyze data related to demand for digital products by and for Club staff
Implement governance for how digital products are created, launched and monitored
Collaborate with team members to evaluate and prioritize product development, based upon strategy priorities, resourcing, funding and other factors
Serve as a productive and collaborative member of the Youth Development team
Conduct and/or participate in state, regional, and national staff meetings and conferences
Lead special projects or national assignments as required
Demonstrate at the highest levels, BGCA mission-driven core values of integrity, collaboration, accountability, respect and excellence
Adhere to organizational policies and procedures as described in BGCA's Employee Handbook, Ethics Policy and elsewhere
May supervise the work of interns or temporary employees
Boys & Girls Clubs of America named "One of the Best Nonprofits to Work for in 2017, 2018 and 2019"

Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives , as a member of... our national staff. We have strong values , embrace diversity and offer great benefits to allow our employees to maintain work/life balance.


LOCATION:
This position is onsite, office-based in Atlanta, GA (hybrid model - 3 days remote / 2 days in office- Tuesday & Wednesday)

Engage with technology to enhance the lives of Club Professionals, enabling them to better serve youth.

Seize the opportunity to actively contribute to decisions that directly influence youth and play a pivotal role in driving significant advancements.

The role of the Director, Digital Product Management is within a dynamic team dedicated to delivering impactful and top-notch technologies that assist Boys & Girls Clubs professionals in executing youth programs.

This team will formulate and execute a strategy for the Youth Development digital product portfolio, creating customer-facing product roadmaps to align with Boys & Girls Clubs's objectives.

Responsibilities


ESSENTIAL FUNCTIONS
Implement a digital engagement strategy for program leaders and youth development professionals in Boys & Girls Clubs

• Partner in developing a customer-focused vision, strategy and plan for aligning digital assets to enable Club staff to deliver upon program quality and an increased number of youth served.
• Partner in developing and driving product roadmaps across digital products; drive roadmap development and implementation for specific products.
• Manage vendor relationships; assume SCRUM role of Product Owner for products that have active development

Lead Product Development

• Collaborate with internal stakeholders to identify gaps, needs and other opportunities to enhance existing digital products; add and prioritize product roadmap items.
• Consult with internal team members regarding the creation of new digital products and services.
• Provide trainings and consultation to local Clubs when subject matter expertise is needed.
• Conduct user focus groups with Club staff as needed to ensure a customer-centric focus.
• Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines.
• Troubleshoot and work with IT and vendors to ensure timely resolution to technology bugs.
• Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs.

Sustain business operations for all Youth Development team digital products and services

• Contribute to developing a measurement dashboard for product reporting; manage dashboard metrics and ensure alignment with priorities and annual reporting process.
• Collect and analyze data related to demand for digital products by and for Club staff.
• Implement governance for how digital products are created, launched and monitored.
• Collaborate with team members to evaluate and prioritize product development, based upon strategy priorities, resourcing, funding and other factors.

Support operations of Youth development Team

• Serve as a productive and collaborative member of the Youth Development team.
• Conduct and/or participate in state, regional, and national staff meetings and conferences.
• Lead special projects or national assignments as required.
• Demonstrate at the highest levels, BGCA mission-driven core values of integrity, collaboration, accountability, respect and excellence.
• Adhere to organizational policies and procedures as described in BGCA's Employee Handbook, Ethics Policy and elsewhere.

SUPERVISION EXERCISED

• No direct reports. May supervise the work of interns or temporary employees.

Qualifications

EDUCATION & EXPERIENCE

• Bachelor's degree required.
• Understanding of user-centered design and design thinking is preferred.
• Experience with content management systems
• Experience in product management is preferred.
• Minimum of 3 years of experience, including 2 years with product management or content management responsibilities.

ENVIRONMENTAL & WORKING CONDITIONS

• Normal internal office environment. Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements). The individual selected for this position must possess and maintain a valid driver's license and be able to navigate areas of the country or abroad by using a map or other direction methods. Ability to travel by car, airplane or other modes of transportation required

Company information
Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We hire employees that are recognized as leaders in their field with a passion for improving young lives. We have strong values, embrace diversity and offer great benefits to allow our employees to maintain work/life balance.

The Boys & Girls Club Movement includes more than 1,140 independent organizations and the national organization, Boys & Girls Clubs of America.

Autonomous local organizations serve youth and communities in more than 4,100 Club locations with 56,000 adult professional staff, as well as program volunteers and board members.

Our Mission To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

Our Values Integrity Collaboration Accountability Respect Excellence For 155 years, Boys & Girls Clubs of America ) has enabled young people most in need to achieve great futures as productive, caring, responsible citizens.

Clubs are located in cities, towns, public housing and on Native lands throughout the country, and serve military families in BGCA-affiliated Youth Centers on U.S.

military installations worldwide. Priority programs emphasize academic success, good character and citizenship, and healthy lifestyles. Boys & Girls Clubs of America | National Headquarters | 1275 Peachtree St NE. Atlanta, GA 30309 Regional Offices | Richardson, Texas; Schaumburg, Illinois; Washington DC; and Los Angeles, California.
Education, Youth Development, Recreation, Nonprofit Organization Management, Child Advocacy

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