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    Client Services Associate - Louisville, United States - Vaco

    Default job background
    Accounting / Finance
    Description

    Key Responsibilities:
    1. Client Relationship Management:
      • Build and maintain strong, long-lasting client relationships.
      • Serve as the main point of contact for client inquiries, concerns, and requests.
      • Understand client needs and objectives to provide tailored solutions and services.
    2. Client Support:
      • Respond promptly to client inquiries via phone, email, and in-person meetings.
      • Address client concerns and resolve issues in a timely and effective manner.
      • Coordinate with internal teams to ensure client needs are met and expectations are exceeded.
    3. Account Management:
      • Manage client accounts, including onboarding new clients, updating account information, and maintaining client records.
      • Monitor client satisfaction and gather feedback to improve our services.
      • Identify opportunities for upselling or cross-selling our services to existing clients.
    4. Collaboration:
      • Collaborate with sales, marketing, and other departments to enhance the client experience.
      • Participate in team meetings and contribute to the development of client service strategies and initiatives
    Qualifications:
    • Bachelor's degree in Business, Marketing, or related field.
    • 1-3 years of experience in client services, account management, or related role.
    • Strong communication and interpersonal skills.
    • Excellent problem-solving abilities and attention to detail.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Proficiency in MS Office


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