- Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity.
- Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts.
- Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members.
- Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.
- Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options.
- All other duties as assigned.
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- Experience providing technical support to end users on various devices, operating systems and peripherals preferred. Experience in an Enterprise IT group preferred
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
-
Customer Service Representative
2 weeks ago
Maximus Jeffersonville, United States Full timeGeneral information · Job Posting Title Customer Service Representative - Jeffersonville, IN Date Friday, May 3, 2024 City Jeffersonville State IN Country United States Working time Full-time Description & Requirements · Maximus is seeking Customer Service Representative - ...
-
Sales & Service Representative
1 week ago
Mosquito Squad Louisville, United StatesMOSQUITO SQUAD SALES & SERVICE REPRESENTATIVE At MOSQUITO SQUAD, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where our skilled professionals can achieve true successfulness in both their careers and personal live ...
-
Customer Service Representative
1 week ago
WSP Louisville, United States Regular, FullThis Opportunity · WSP is seeking a full-time Customer Service Representative in the Louisville, KY area. · The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, in ...
-
Customer Service Representative
1 week ago
CornerStone Staffing Louisville, United States TempToFTCornerStone Staffing is hiring for C ustomer Service Representative in Louisville, KY · Work for one of the largest independent specialty pharmacies in the US · Don't miss out on this opportunity APPLY TODAY · L ocation: Louisville, KY 5101 · Pay: $17 · Schedule: Monday- ...
-
Customer Service Representative
3 weeks ago
MCC Label Louisville, United StatesDescription · Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developin ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Jeffersonville, United StatesStore : 1655 E 10th St, Jeffersonville, Indiana 47130 Availability - Shift/ Days Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challe Customer Service Representative, Cus ...
-
Customer Service Representative
2 days ago
Circle K Stores, Inc. Jeffersonville, United StatesStore : 1700 Veterans Pkwy, Jeffersonville, Indiana 47190 Availability - Shift/ Days Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be ch Customer Service Representative, Cus ...
-
Customer Service Representative
2 weeks ago
MAXIMUS Jeffersonville, United States· General information · Job Posting Title · Customer Service Representative - Jeffersonville, IN · Date · Friday, May 3, 2024 · City · Jeffersonville · State · IN · Country · United States · Working time · Full-time · Description & Requirements · Maximus is seeking Customer Serv ...
-
Guest Service Representative
1 week ago
Fairfield Inn & Suites Jeffersonville, United StatesJob Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check- out of the guests stay. Accommodates special requests, follow thru with established check-in/ou ...
-
Customer Service Representative
1 week ago
Taylor Corporation Jeffersonville, United StatesCome Work with Us · Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check · Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Clarksville, United StatesStore : 820 Eastern Blvd, Clarksville, Indiana 47129 Availability - Shift/ Days Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Cus ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Louisville, United StatesStore : 1330 S Hurstbourne Pkwy, Louisville, Kentucky 40222 Availability - Shift/ Days Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be Customer Service Representative, Cust ...
-
Customer Service Representative
2 days ago
Bryan Jackson - State Farm Agent Jeffersonville, United StatesJob Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Louisville, United StatesStore : 5035 Mud Ln, Louisville, Kentucky 40229 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work Customer Service Representative, Cust ...
-
Customer Service Representative
1 week ago
Atkore, Inc. Louisville, United StatesCustomer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service, Customer Se ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Louisville, United StatesStore : 1630 Arthur St, Louisville, Kentucky 40208 Availability - Shift/ Days Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenge Customer Service Representative, Cus ...
-
Customer Service Representative
2 weeks ago
Caliber Collision Repair Services Louisville, United StatesService Center. Louisville - Dixie Hwy. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to Customer Service Representati ...
-
Customer Service Representative
1 week ago
World Wide Events Ltd. Louisville, United StatesAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is ...
-
Customer Service Representative
2 weeks ago
ShipMonk Louisville, United StatesWhy ShipMonk? · ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solu ...
-
Customer Service Representative
3 weeks ago
Rumpke Consolidated Companies, Inc. Louisville, United StatesCustomer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall Customer Service Representativ ...
Associate Technical Service Representative - Jeffersonville, United States - Global Payments
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users.
What Part Will You Play?
Minimum Qualifications