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    Full Time Customer Experience Associate - Jacksonville, FL, United States - Triad Financial Service Inc.

    Triad Financial Service Inc.
    Triad Financial Service Inc. Jacksonville, FL, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Category:
    Loan Servicing

    Full-Time
    Triad Financial Services, Inc

    , Our mission is simple:

    to be the friendliest, hardest working, and most service-oriented mobile and manufactured home finance company in the business. Currently we are looking for Bilingual Originations Customer Care Associates

    Our Bilingual Origination Customer Care Associates are responsible for assisting homeowners with routine or complex issues and requests, in a call center environment.

    Maintain established performance metrics expectations and deliver quality service to our customers

    • Research customer complaints and concerns, and deescalate when necessary
    • Accurately track and document all communications with customers to provide a detailed history of contact
    • Cross-train with Indexing and Data Entry teams to assist with application processing
    • Achieve company performance goals.
    • Education and/or

    Work Experience Requirements:

    • Experience: 1-2 years' customer service in the finance/mortgage industry
    • Encompass (preferred), MS Office: Excel, Word, Outlook, Able to navigate
    across network, Windows PC proficient

    • Professional and welcoming phone etiquette required
    * positive attitude and providing exemplary customer service

    • Bilingual (preferably Spanish)
    • Prior customer service/telemarketing experience required
    • Mortgage experience required
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