- Develop and maintain a thorough understanding of products and services
- Understand Sales and Customer Relationship Management tools
- Meet Core Contact Center Key Performance Indicators for an excellent customer experience
- Provide accurate benefit design information and close product sales
- Follow up with prospects/customers to facilitate the sales process
- Deliver internal and external customer service for benefit plan options, general inquiries, enrollment, billing, and other issues
- Participate in team meetings and special projects
- High school diploma or equivalent with two years of sales experience
- Must have sales and inbound/outbound contact center experience
- Computer proficiency, including MS Office Suite
- Active listening skills to guide consumers to appropriate products
- Clear and confident communication skills
- Strong interpersonal, written, and oral communication skills
- Self-motivated, analytical, and problem-solving abilities
- Effective prioritization and task execution
- Attention to detail and organizational skills
- Persuasive selling skills with a customer service focus
- Experience in a collaborative team environment
- Ability to operate computer equipment
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Consumer Sales Representative - Stevens Point, United States - Delta Diversified Enterprises
2 weeks ago
Description
Join Our Team as a Consumer Sales Representative at Delta Dental of Wisconsin
Grow with **us**! Competitive wages, no weekends, and no holidays! This role supports the contact center by handling internal agent and external customer inquiries, educating and enrolling prospective policyholders in our individual insurance plans. **The role** includes **taking** inbound calls, assisting with online quote requests, managing chat/live calls, and addressing customer escalations. Additionally, you will support the business unit in **service** and billing capacities as needed. This is a hybrid role with hours from 10:30 am to 7:00 pm, Monday to Friday, with potential for earlier shifts as they become available.
Delta Dental of Wisconsin offers a comprehensive benefits package, including health and dental insurance, employer match in our 401(k) retirement plan, and generous Paid Time Off. Don't miss this opportunity; apply today!
In this role, our Consumer Sales Representative will:
