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Ronkonkoma

    Call Center Agent - Ronkonkoma, United States - Suffolk Transportation Service, Inc.

    Suffolk Transportation Service, Inc.
    Suffolk Transportation Service, Inc. Ronkonkoma, United States

    4 days ago

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    Description
    Call Center Agent

    Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.

    KEY DUTIES & RESPONSIBILITIES
    • Provide exceptional customer service answering calls in a clear, concise and friendly manner
    • Work cohesively with colleagues
    • Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
    • Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
    • Resolve complicated round trips
    • Knowledge of the Long Island, NY geography
    • Map Testing periodically throughout the year
    • General office duties as required, data entry, accuracy
    REQUIREMENTS & QUALIFICATIONS
    • Reliable transportation
    • Ability to sit for prolonged periods of time
    • Good Command of the English language
    • Computer Skills: keyboarding
    • Flexible work hours, operation runs seven days a week
    • Ability to answer large call volumes with a smile in your voice
    • Strong attention to detail
    • Maintain confidentiality
    • Strong interpersonal skills
    • Physical Presence at work site required for position
    Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY

    Job Type: Part-time

    Pay: $15.50 per hour
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