- Competitive salary
- Comprehensive, low-cost health insurance plans available day one
- Wellness programs
- Paid Time Off accruals
- Tax deferred annuity and (403b) pension plan
- Tuition reimbursement
- Free on-site parking
- Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the MOB in accordance with established SHMG guidelines.
- Utilize physician protocols to schedule appointments for MOB specialties and meet established Contact Center performance goals.
- Utilize SHMG Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
- During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect.
- Proactively read emails daily and keep up to date on all communications.
- Demonstrate behavior consistent with SHMG mission, vision, goals, objectives, and patient care philosophy.
- Participate in multidisciplinary quality and service improvement teams as appropriate.
- Must be committed to providing excellent service to SHMG customers.
- A High School diploma or an equivalent is required.
- 1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting.
- Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.
-
- Must be able to type accurately (40 WPM) and able to wear a headset.
- Must be computer/PC literate and facile in navigating among different applications/systems and websites.
- Must have solid verbal communication skills and interpersonal skills - comfortable interactions with customers on phone (and via other channels); ability to listen, maintain rapport, show empathy, and use proper telephone etiquette; good grammar, articulation, and speech clarity.
- Must have mastery of the English language - spoken and written (bi-lingual a plus).
- Must be flexible, a team player, and receptive to change; is able to learn quickly and retain new information.
- Must be able to think critically, identify the caller's need, and solve the problem.
- Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients.
- Must be self-directed and able to multitask
- Must be able to work variable schedule(s) and overtime as necessary.
-
Call Center Agent
3 weeks ago
CG International Ltd Fairfield, United States**Call Center Agent** · Are you ready to be part of a dynamic team, delivering exceptional customer service? We operate seamlessly between the US and the UK, and we are actively seeking individuals to join our team in Fairfield (CA). · As a Call Center Agent, you will be responsi ...
-
Contact Center Agent- Stamford Orthopedics
2 weeks ago
Stamford Health Stamford, United StatesUnder General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures ...
-
Call Center Agent
3 weeks ago
Optimus Health Care, Inc. Bridgeport, United StatesOptimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their ability to pay. · Join ...
-
Contact Center Agent
2 weeks ago
Stamford Health Stamford, United StatesJob Description · Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. · As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent ...
-
Contact Center Agent
2 weeks ago
The Stamford Hospital Stamford, United StatesStamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. · As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve ...
-
Call Center Agent
1 week ago
Optimus Health Care, Inc. Stamford, United StatesJob Description · Job DescriptionOptimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardles ...
-
Transfer Center Agent
2 weeks ago
Hackensack Meridian Health Hackensack, United States Full timeOverview: · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, c ...
-
Call Center Agent
3 weeks ago
INFINITI OF MANHASSET Manhasset, United StatesINFINITI OF MANHASSET is in need of experienced Business Development Center Representatives. We are committed to continued growth across all levels of our business. To achieve that growth, we need talented, highly motivated professionals, who love a challenge and can hit the grou ...
-
Call Center Agent
1 week ago
ONS MSO LLC Great Neck, United States**Who we are**: · Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provide ...
-
Call Center Agent
3 weeks ago
ITTrail Blazers Long Island City, United StatesJob Summary: · - Must have previous customer service and call center experience. · - Requires sound knowledge of Word, and Excel and excellent communication skills. · - Use computer databases and information technology systems to research information needed to respond to and trac ...
-
Call Center Agent
2 days ago
SilverLinx Brewster Heights, NY, United States Freelance**We are looking for you as a Call Center Agent (m/f/d) in Brewster Heights, NY** · **Career changers are welcome to apply.** · **Everyone gets a chance with us - we look forward to your application.** · Feel free to call us at ** ** **or ** or send us a WhatsApp message - we wil ...
-
Call Center Agent
2 days ago
Apex Ventures University Gardens, NY, United States Freelance"Wow Customers. Inspire our customers. The success of our customers is also our success. We strive to exceed their expectations and inspire them with passion and expertise. That's what we stand for. · We are looking for you for our location in University Gardens, NY as: · Call Ce ...
-
Call Center Agent
1 day ago
ITTrail Blazers Long Island City, United States**Position**:Customer Service Rep / Call centre rep** · **Location: Long Island City, NY ONSITE ONLY** · **Pay rate: $17/hr on W2** · - Must have over a year of experience in customer service, inbound call handling, MS Office and Data entry skills. · - High School Diploma/GED is ...
-
Call Center Agent Telesales
2 days ago
Apex Ventures Bronxville, NY, United States Freelance**Our Offer for You in Bronxville, NY**: · - **Permanent employment**: · - Adequate compensation corresponding to the job field · - A diverse and responsible position with interesting tasks and varied activities · - **Option to work from home**: · - Comprehensive training and fur ...
-
Call Center Agent
1 week ago
OKI BUSINESS Queens, United StatesSe requiere personal para Servicio al cliente · Requisitos para el puesto · Nos orientamos a perfiles dinámicos y proactivos con gran habilidad de trato interpersonal. Valoramos personas con gran facilidad de trabajo en equipo y orientado a resultados. · Excelente presencia, trab ...
-
Contact Center Agent- Stamford Orthopedics
1 week ago
The Stamford Hospital Stamford, United StatesSchedule- M-F, 8am-4:30pm · Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical ap ...
-
Contact Center Agent- Stamford Orthopedics
1 week ago
Stamford Health Stamford, United StatesJob Description · Schedule- M-F, 8am-4:30pm · Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to sch ...
-
Newcomer: Call center agent at the airport"
2 days ago
Cascade Enterprises Compo, CT, United States FreelanceAre you someone who enjoys solving problems and can keep a cool head in tricky situations? Then this is the right place for you. · We are looking for you as a **Call Center Agent (m/f/d) in full-time or part-time** for our client Apcoa's Park and Control Center. This is located d ...
-
Transfer Center Agent- Ft- Evening
1 week ago
Hackensack Meridian Health Hackensack, United StatesOverview: · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, c ...
-
Call center agent for chat and email
2 days ago
Redwood Ventures Mount Kisco, NY, United States FreelanceMount Kisco, NY's first free cancellation service, smartkündigen, allows you to easily terminate your contracts online within 2 minutes using pre-formulated and legally verified letters. · We are currently seeking new team members (full-time/part-time) for our customer service de ...
Contact Center Agent - Stamford, United States - Stamford Health
Description
Job DescriptionStamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents.
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
JOB SUMMARY:
Under General Supervision, the Contact Center Agent will provide centralized answering services for all calls directed to the specialty practices located within the Medical Office Building (MOB. This position will act as the first "welcome" for the caller on behalf of the MOB physician practices and perform duties such as scheduling appointments and fielding patient inquires, concerns, and requests.
The Contact Center Agent will instill loyalty by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and inquiries and follow established protocols to schedule patient appointments for specialized services. He/she will ensure that patient needs are met and promote the optimum Patient Experience. The Contact Center Agent will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
Education and Experience
About Us
About Stamford Health
Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a CertifiedTM Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.
About the Team
Why work for Stamford Health?
Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate.
Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys.
With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development.
Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations.
Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care.
We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally.
For organizational leaders, we offer a comprehensive two-day New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.