Transfer Center Agent - Hackensack, United States - Hackensack Meridian Health

Hackensack Meridian Health

Verified Company

Hackensack, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Overview:
Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed.

With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools.

Documents a record of the encounter.

Responsibilities:

Answers telephones in accordance with established policies and procedures
Utilizes professional tone and demeanor in all communication
Coordinates communication between sending and receiving facilities, and within the receiving facility
Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner
Works in a collaborative manner with other members of the health care team
Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately
Escalates barriers and concerns using applicable policies and procedures as well as chain of command
Follows patient identification policies and procedures to ensure accurate patient identification
Utilizes downtime procedures for effective communication and documentation when necessary
Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols
Obtains insurance information and communicates with insurance providers and/or case management and social services as needed
Initiates registration activities and completes registration as requested
Prepares handoff and other reports as directed
Maintains a clean and sanitary work environment
Other duties as assigned
Patient age specification: Neonate, infant, toddler, preschool, school age, adolescent, adult, geriatrics. 18. Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time