Part Time Guest Services Ambassador - Leeds, United States - PCH, Inc.

PCH, Inc. Leeds, United States

6 days ago

Part time

Description

The Guest Services Ambassador will:

Develop a deep understanding of guest expectations and proactively identify potential issues and attentively respond to guests' needs promptly to ensure their satisfaction and enhance their overall experience.
Demonstrate exceptional customer service skills in responding to customer requests and complaints with professionalism and politeness.
Answer all incoming phone calls promptly and efficiently, providing accurate information and assistance to callers, whether they require directions, have concerns,wish to purchase gift cards, sign up for VIP memberships, or need stroller rentals or grand savings card sales.
Manage and process corporate sales of gift cards, ensuring smooth transactions and delivering a seamless service to corporate clients.
Regularly update and maintain master reports related to various aspects of the establishment, including groups, buses, gift cards, strollers, and grand savingscards, keeping essential data up-to-date for management reference.
Keep records of all discounts offered, such as those for AAA members, AARP members, VIP customers, military personnel, and students, ensuring accurateaccounting and reporting.
Regularly monitor the Food Court area to address safety issues promptly and maintain a clean and inviting environment for guests.
Receive and efficiently manage all incoming service requests, forwarding them to the appropriate personnel for prompt resolution.
Offer administrative assistance to the management team, providing support for various tasks and projects as needed.
Serve as support staff during events, ensuring smooth operations and guest satisfaction.
Prepare and assemble gift bags as required for groups and events, paying attention to detail and ensuring a delightful presentation.

Education and Experience:

1+ years of Customer Service Experience and proficiency in Microsoft Suite

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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