Store Manager - Hoover, United States - Jo-Ann Stores, LLC
Description
SUMMARY
The Store Manager&s responsibility is first and foremost to drive sales, but they also act as an inspirational leader and role model for their team.
JOB DUTIES
HEARTS
- Develops longlasting customer relationships by identifying and anticipating customers' needs.
- Connects with the greater community and acts as a brand ambassador for JOANN.
- Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
- Stays adept at knowing the product and staying curious on new merchandise and trends.
HANDS
- Communicates new initiatives, leadership messages, and promotions.
- Ensures impeccable execution of operational policies and procedures.
- Coaches and inspires the team to drive sales by exceeding customer expectations.
- Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
- Required to enter and exit truck beds to remove freight.
- Unloads freight from the truck and sorts it according to company procedures.
- Leads Buy Online Pick Up in Store (BOPIS), ensuring order completion and company standards maintained.
- Communicates Planogram (POG) set within the store and ensures accuracy according to company standards.
MINDS
- Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
- Able to cope with change and shift direction as needed.
- Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals.
- Utilizes the FAST model to consistently deliver sales plan and company objective.
INSPIRE
- Mentors and inspires the team to enhance the overall store's performance.
- Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
- Develops instore talent by creating succession plans and effectively managing performance.
- Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided.
- Demonstrate a "customer first" service focus.
- Possess strong interpersonal skills/proficient written and verbal communication abilities.
- Indepth knowledge of retail financials and the ability to manage a P&L linebyline.
- Naturally curious and inquisitive nature with a desire to learn and grow.
- Selfstarter who promotes action and maintains sense of urgency to achieve results.
Applicable laws may place restrictions on a Store Manager&s ability to perform certain work duties listed in this job description.
PHYSICAL DEMANDS
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift
- Input data on computer keyboard and handheld units.
- Use 2way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb49lb on an occasional basis, and 50lb97lb group lifts on an infrequent basis)
SUPERVISORY RESPONSBILITIES
Full supervision of a multi-unit store including all store personnel and duties including hiring and training.
EXPECTED AVAILABILITY
Available to work a flexible schedule, including days, evenings, weekends and holidays.
EDUCATION & EXPERIENCE
Education Minimum:
High School Diploma or equivalent
Education Preferred:
Bachelor&s degree in related field.
Experience Minimum: 3-5 years of retail leadership experience.
KNOWLEDGE, SKILLS & ABILITIES
- Ability to multitask different areas of responsibility
- Ability to manage a store budget and labor levels.
- Ability to maintain confidential information in a store.
- Ability to recruit and train new talent.
- Adaptable and &changemanagement& focused
- Coaching and mentoring skills
- Excellent problemsolving skills
- Excellent organization and communication skills
- Superior customer service skills and &customerfirst& mindset
- Proficiency with inventory management software and POS software
- Proficiency with Microsoft Office Suite (Word, Excel, Power
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