Client Support Specialist - Pleasanton, United States - Service Champions Heating & Air Conditioning

Service Champions Heating & Air Conditioning Pleasanton, United States

3 weeks ago

Description

Overview:

Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. Weve been named a Top Workplace since 2016 We are committed to our core values and we protect our company culture through our commitment to being a Champion every day

What's In It For Me?

- $22-$27 an hour + uncapped commission
- Up to 3 weeks Paid Vacation
- Paid Birthdays off
- Health, Vision, and Dental plans for you and your family
- 401k Retirement Plan with company match up to 30%
- Life insurance and accident insurance
- Special Program Options: FSA & EAP
- Referral Bonuses and Employee Discounts Program
- Continuous Training for your Professional Development & Life Skills Courses
- Fun Company Sponsored Events
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth

Responsibilities:

What Will I Do?

Work onsite at Service Champions, Pleasanton Support Center
Handle outbound calls to existing customers
Book appointments at a high conversion rate
Use a solutions-based approach to solve client needs
Accept in a timely manner inbound calls from our clients
Escalate customer concerns as needed
Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm

Qualifications:

Do I have What it Takes?

1 year Call Center experience preferred
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
Use provided leads to make outbound calls to offer our products and services.
Use product knowledge to showcase the solutions that our company can offer to prospects.
Understanding customers' needs and identifying upselling opportunities.
Enter accurate and detailed records of client interactions and actions taken
Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to work shifts that include evenings and weekends STRONG sales experience preferred.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Customer Support Specialist

2 weeks ago

Freightek LLC San Francisco, United States

Tristique tellus feugiat sagittis mattis ut ipsum amet enim gravida lectus accumsan scelerisque lectus at anon nibh rutrum at eget sed. · Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sagittis, ut nec morbi sagittis turpis mauris, pulvinar in. Vulputate ut mauris non a ...
Client Support Specialist

3 weeks ago

Service Champions Heating & Air Conditioning Pleasanton, United States

Overview: · Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume in ...
Supported Employment Specialist

5 days ago

Leading By Example Nottingham, United States

The Supported Employment Specialist (SEP) is responsible for facilitating targeted case management services (TCM) for adults. The SEP will maintain a minimum caseload of 10 TCM clients in Baltimore County and will provide 1-5 service hours per TCM client per month. The SEP Specia ...
IT Support Specialist

1 week ago

IMedia Technology Centerville, United States

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we'd like to hear from you too · **Here's why working at iMedia is good for your car ...
IT Support Specialist

2 weeks ago

Penn State University University Park, United States

**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...
IT Support Specialist

1 week ago

Zuora Redwood City, United States

Company Overview · At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by bui ...
IT Support Specialist

6 days ago

ICE Mortgage Technology, Inc. Pleasanton, United States

**IT Support Specialist REQ-212022** · Pleasanton, CA / Technology & Operations · IT / Full time · **Responsibilities** · + Monitor and respond quickly and effectively to requests received through the IT Service Desk ticketing system and hotline · + Participate in various Corp ...
it support specialist

2 weeks ago

Gritstone bio, Inc. Pleasanton, United States Freelance

**Description** · **Position Summary** : · The IT Support Specialist will be responsible for providing support of daily operations across all Gritstone sites. This position calls for outstanding technical and communication skills and the ability to develop, maintain, configure, ...
it support specialist

1 week ago

Gritstone bio, Inc. Pleasanton, United States Freelance

**Description** · **Position Summary** : · The IT Support Specialist will be responsible for providing support of daily operations across all Gritstone sites. This position calls for outstanding technical and communication skills and the ability to develop, maintain, configure, a ...
Technical Support Specialist

2 weeks ago

AVER INFORMATION INC Fremont, United States

**About AVer Information** · **Position Overview** · AVer is seeking an Audio/Video Technical Support Specialist in a Call Center environment that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world-class ...
Support Specialist

4 days ago

Velocity Enterprises Los Gatos, United States

Los Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
IT Support Specialist

4 days ago

Infinity Ventures Atherton, United States

About the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
IT Support Specialist

5 days ago

Geopaq Logic San Jose, United States

**Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...
Customer Support Specialist

3 weeks ago

Nidek Inc San Jose, United States

**GENERAL ** · We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfa ...
Instructional Support Specialist

1 week ago

Oakland Unified School District Oakland, United States

**_Ref: PCN1039_** · *** · **This position is 0.8 FTE.** · *** · *** · *** · **TITLE**: · *** · **Instructional Support Specialist, Special Education** · *** · **REPORTS TO**: · *** · **Assigned Supervisor** · *** · *** · **DEPARTMENT**: · *** · **As Assigned** · *** · **CLASSIFI ...
Peer Support Specialist

1 week ago

Xelerate San Carlos, United States

Xelerate is hiring **Peer Support Specialists **for a leader in Behavioral and Mental Health Looking to help people in a meaningful way? Passionate about Mental Health? Then this is the opportunity for you See the details for this position below: · Shifts · - 7 AM to 3:30 PM · - ...
Sales Support Specialist

3 weeks ago

Nevro Corp. Redwood City, United States

About Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...
Instructional Support Specialist

3 weeks ago

Oakland Unified School District Oakland, United States

**_Ref: PCN2898_** · *** · **This position is 0.8 FTE.** · *** · *** · *** · **TITLE**: · *** · **Instructional Support Specialist, Special Education** · *** · **REPORTS TO**: · *** · **Assigned Supervisor** · *** · *** · **DEPARTMENT**: · *** · **As Assigned** · *** · **CLASSIFI ...
Nstructional Support Specialist

1 week ago

Oakland Unified School District Oakland, United States

**_Ref: PCN4480_** · *** · **This position is 0.8 FTE.** · *** · *** · *** · **TITLE**: · *** · **Instructional Support Specialist, Special Education** · *** · **REPORTS TO**: · *** · **Assigned Supervisor** · *** · *** · **DEPARTMENT**: · *** · **As Assigned** · *** · **CLASSIFI ...
Accounting Support Specialist

2 weeks ago

Milpitas Christian School San Jose, United States

***: · The Accounting Support Specialist, under the direction of the Accountant, will be responsible for providing support to the Business Office. Their responsibilities include, but are not limited to, accounts receivable, financial recordkeeping and reporting, balancing, and sp ...