- Provide technical support for the Splunk Cloud fleet
- Perform impact assessments and problem solving according to established procedures
- Document issues, remediation steps, and help with follow up problem management
- Lead support cases and also ensures queue management
- Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.
- Assist other TechOps engineers on your shift on complex tasks
- Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes
- Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
- Lead by example and drive the core values of the company
- Always ensure a quality customer experience
- You love large complex systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once
- "Can this process be automated?" is a question you constantly ask yourself
- Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.
- Ability to work nights, weekends, and swing shifts.
- This is a FULLY REMOTE, US-based position. We encourage applicants anywhere in the US You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High.
- Requires a minimum of 2 years of related experience with a technical Bachelor's degree; or equivalent practical experience
- Ability to obtain a favorably adjudicated Single Scope Background Investigation (SSBI) and SECRET clearance
- Experience monitoring and troubleshooting Splunk environments..
- Experience in administering or architecting distributed Splunk environments.
- Experience with the development and deployment of a hosted cloud environment, preferably AWS.
- Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.
- Experience supporting customer facing SaaS infrastructure or similar cloud related services.
- Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
- Knowledge of standard methodologies related to security, performance, and disaster recovery.
- Have knowledge of the Linux Operating System
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Site Reliability Engineer - Washington DC, United States - Splunk Inc.
Description
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Role Summary The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk's enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform. It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer's experience. The TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner. What you'll get to do 4 x 10 shifts: Sunday - Wednesday or Wednesday - Saturday / Nights, weekends and swing-shift. We are looking for a TechOps Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk's cloud offering.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $119, ,900.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $107, ,510.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $95, ,120.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more Learn more about our comprehensive benefits and wellbeing offering at .
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