- Bachelor's degree required.
- Minimum + years of experience in technical support, customer service, or account management, preferably in a startup or SaaS-focused company.
- Demonstrable experience in user onboarding, managing accounts, and providing education on software platforms.
- Familiarity with troubleshooting and escalating issues within technical support structures.
- Proficiency with Zendesk, Salesforce, JIRA or similar support ticket management systems.
- Provide exceptional white glove service through various channels such as email, phone, and chat.
- Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform.
- Educate users to maximize their utilization of platform features, supporting the success of their business.
- Troubleshoot technical issues and escalate them as necessary to Technical Product Support Engineers.
- Work collaboratively with cross-functional teams to address customer issues and enhance the customer experience.
- Continuously improve support procedures, policies, and documentation.
- Enhance the knowledge base in collaboration with Technical Writers.
- Become a subject matter expert in For Business personas.
- Document interactions, inquiries, complaints, comments, and actions taken.
-
Technical Support Specialist
1 day ago
ITbility California, United StatesTechnical Support Specialist · Santa Clara, CA · 6 Months+ contract · Our client in Sydney is looking for Technical Support Specialist, this is 6 Months+ contract role in Santa Clara, CA. Please email me at for more information. · Required skills: · Teamcenter-BMIDE Data Modeli ...
-
Customer Support Specialist
2 weeks ago
Odoo California, United StatesTechnical Support Specialist / Customer Support Specialist · This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. · To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating ...
-
Executive Support Specialist
3 days ago
Treasure Heights California, United StatesJoin our dynamic team as a Remote Executive Support Specialist, where you'll excel in providing top-notch administrative support to our executives from the comfort of your own space. · Responsibilities · Your responsibilities will encompass managing virtual calendars, coordinati ...
-
Support Specialist
3 weeks ago
Motion Recruitment California, United StatesMUST HAVE DEAL DESK EXPERIENCE · Deal Desk Consultant for 3 months to help with deal closure, structuring and testing for their CPQ project. This contract is meant to help the Deal Desk team with both day-to-day activities as well as testing for the project while the team works t ...
-
Customer Support Specialist
1 week ago
Ecobee California, United StatesHi, we are ecobee. · ecobee introduced the world's first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mi ...
-
Desktop Support Specialist
3 weeks ago
Elevate Digital California, United StatesTHIS IS A SHORT TERM CONTRACT (6-7 WEEKS) · This Desktop Technician position will be locally supporting a PC refresh at various locations for one of the largest automotive and power sports retailers in America. · Responsibilities: · Installing, configuring and maintaining softwar ...
-
Senior IT Support Specialist
2 weeks ago
Otsuka America, Inc. California, United StatesJob Summary · This position is responsible for providing technical assistance and support related to the company's information technology operations, activities, systems and users across multiple sites. This includes responding to support needs, executing troubleshooting steps, g ...
-
Information Technology Support Specialist
5 days ago
The Phoenix Group California, United StatesJob Summary · The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. · Job Responsibilities · ...
-
The Phoenix Group California, United StatesWe are seeking a Technical Support Specialist with a background in legal or professional services, possessing a can-do attitude and a passion for aiding others. In this role, you'll collaborate with attorneys and staff across all levels, maintaining a polished and professional de ...
-
Information Technology Support Specialist
2 weeks ago
JobsRUs California, United StatesPosition: IT Support Specialist Pay: $25-$33/hour Location: Los Angeles, CA (Hybrid/Remote) Schedule: Monday-Friday, 8:00 AM - 5:00 PM with flexibility · Job Description: We are seeking a skilled IT Support Specialist to assist with daily operations within our IT department, foc ...
-
Information Technology Support Specialist
3 weeks ago
BOND California, United StatesIT SUPPORT SPECIALIST · Reports To: IT Director · Supervisory Responsibilities: No · FLSA Status: Exempt · Location: Los Angeles, CA · Position Summary: · The IT Support Specialist will provide day-to-day technical support for BOND staff while adhering to company and client secur ...
-
Information Technology Support Specialist
1 week ago
LHH California, United StatesLHH Technology has partnered with an amazing non-profit organization whos mission centers around creating positive change within the community. They are seeking a entry level IT Specialist who will be responsible for basic computer networks, op systems and working with their user ...
-
Help Desk Support Specialist
1 week ago
Red Oak Technologies California, United StatesHelpdesk Analyst · Located onsite in Elk Grove, CA (5 Days / Week ONSITE) · Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. · Technical Support, 2+ years, Is ...
-
Special Assets Support Specialist
3 days ago
Umpqua Bank California, United StatesAbout the Role · :This position is responsible for various servicing and support functions related to loans assigned to Special Assets. Primary responsibilities include loan accounting, reporting, reconciliation, payment processing, and account maintenance in accordance with Bank ...
-
Laboratory Customer Support Specialist
1 day ago
HW Staffing Solutions- Sutton MA Golden, United StatesJob Description · Job DescriptionWe are hiring a Customer Support Specialist with a science background to manage inbound inquiries at a manufacturer of laboratory equipment. · Pay starts at $25.00-$27.00 per hour, working 8:00am-5:00pm. Employees are eligible to enroll in our Med ...
-
Children's Hospital of Orange County California, United States Full timeWork Location · Orange, California Work Shift · Day – 08hrs (United States of America) Why CHOC? · At CHOC, we strive to be the leading destination of children's health by providing exceptional and innovative care. We are responsible for the overall health of our community's ...
-
Bilingual Spanish Client Support Specialist
4 weeks ago
Ultimate Staffing California, United StatesJob Posting: Bilingual Spanish Client Services Specialist · Location: Burbank, CA · Pay: $18-19/hr, Temp to Hire · Key Requirements: · Spanish Proficiency Required · Customer service, computer savy, detail oriented. · Must be proficient in Excel 80% and above · Job Responsibiliti ...
-
Stellar Enterprises Albion, United StatesAlbion IT-Security, application support, application development, software packaging, databases, implementation, Microsoft SQL Server, operating systems, IT, 3rd level support, Microsoft Windows · The district of Erding is an attractive and growing district northeast of Munich. I ...
-
Specialist in Anesthesiology
3 weeks ago
Apex Innovations Republic, United StatesAs a Republic *, you will be responsible for providing expert anesthesiological and intensive medical care to patients. You will play a key role in the in-house emergency care and participate in the on-call duty system. In addition, you will be responsible for training and furthe ...
-
Gerontopsychiatric nursing specialist
3 weeks ago
Velocity Enterprises Alta, United StatesYou love being able to help people in your nursing profession and value the joy of work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and recognition motivate you · ▸ ...
Operations Support III/Technical Support Specialist - California, United States - US Tech Solutions
Description
Job Title:
Technical Support Specialist / Operations Support III
Location:
Remote - West Coast as role required PST hours
Contract:
year - based on performance and business needs
Work Environment:
% remote
Top Skills/Requirements: .
Experience with Onboarding Users into SaaS Platforms: Candidates should have at least years of experience in technical support, customer service, or account management, specifically with onboarding users onto SaaS platforms. This experience is essential for ensuring smooth adoption and effective use of our technology.
.
Strong Technical and Troubleshooting Skills:
Required solid background in troubleshooting software used for purchasing products, web pages, and Android/iOS apps, along with experience in support ticket management systems like Zendesk or Salesforce. This technical expertise is vital for resolving complex issues efficiently.
.
Exceptional Communication and Customer Service Skills:
Strong written and verbal communication skills are crucial. Candidates must effectively interpret and communicate technical information to users of varying technical skill levels and maintain high customer satisfaction.
Startup Experience:
Candidates should possess a proactive and results-driven mindset, typical of startup environments. Comfort with rapid changes, ambiguity, and high levels of autonomy is necessary.
.
Proven Ability to Collaborate Across Functions:
Must be able to work with cross-functional teams to identify and resolve customer pain points and improve the customer experience through continuous feedback and adaptation. Required Experience & Qualifications:
Responsibilities:
Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
