- Company-issued equipment + remote access
- Monthly home internet stipend
- Serves as a Subject Matter Expert on their line of business and identifies areas for process improvement. Works with vendors and training teams to capture detailed requirements for workflow process documentation.
- Serves our partner to remove barriers and helps drive great results for our customers
- Assists in developing and monitoring Call Center Vendor Scorecards (quantitative and qualitative measures of performance against selected SLAs and metrics) to monitor and manage vendor performance. Identifies opportunities and ensures action plans are established and achieved.
- Works closely with the leadership team and stakeholders to ensure SLAs, deliverables, compliance requirements and expectations are met.
- Provides support to Relationship Managers, Account Managers, Performance Managers and Compliance Managers for problem resolution with assigned vendors. Works closely with Business partners to diagnose call center vendor poor performance and assists to put in place "get well" plans. Facilitates the resolution of escalated vendor-related issues.
- Responsible for the execution of various vendor management programs, such as quarterly business reviews, annual vendor reviews, scorecards - as well as other performance management activities and reporting as required.
- Facilitates regular business reviews with assigned vendors to discuss vendor performance reporting, SLAs, deliverables, compliance requirements, other contract expectations, relationship health and improvement plans (when necessary).
- Provides ongoing Call Center Vendor Scorecard updates to Sr. Leadership on performance, identified issues and action plans.
- Assists with preparing annual budgets and provides monthly insight on performance to plan. Identifies opportunities for cost-saving related to volume or call center efficiencies.
- Generate and encourage innovative solutions to create opportunities and address problems; challenge conventional thinking to find better ways to achieve results.
- Up to 50% domestic and international travel, passport is required.
- May have direct reports.
- Bachelor's degree in business or similar field and 6 years of demonstrated work experience in Offshore Call Center Operations or related outsourcing or operations managerial position (manager level or above) or 10 years of related work experience in lieu of a degree and outsourced operations.
- Proven ability to analyze and resolve complex business issues. Proven ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
- Demonstrated ability in developing and maintaining relationship management skills; can maneuver through complex political situations effectively.
- Excellent verbal, written and presentation communication skills with diverse internal and external audiences. Possesses the ability to communicate to the Executive level through various methods (verbal, email, PowerPoint).
- Demonstrated ability to influence, promote and sell ideas to management, business partners and peers. Strong ability to act in and drive a continuous improvement culture.
- Demonstrated flexibility and maintaining effectiveness in varying situations with diverse roles, responsibilities, work environments, and people. Ability to manage multiple tasks and projects in a timely manner.
- Demonstrated experience with preparing annual budgets, monitoring performance to plan and providing recommendations for cost savings opportunities.
- Intermediate proficiency with Microsoft products required.
- Proficiency to create reports and dashboards in Salesforce and other Salesforce related technology required.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees
- Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
- Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
- Job Family Managers
- Pay Type Salary
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Senior Manager, Partner Delivery - Nashville, United States - Fleetcor
Description
Senior Manager, Partner DeliveryWhat We Need
Corpay is currently looking to hire a Senior Manager, Partner Delivery within our Customer Service division. This position falls under our Corpay line of business and can be located in Nashville, TN or Remote. In this role, you will directly support our partners to ensure greatest customer experience and results. This role creates and takes full ownership of customer experience including service process, service delivery and continuous improvement. This role is accountable for all activities associated with effectively building and maintaining external third-party partner / vendor / outsourcing call center relationships with assigned vendors. The Sr. Manager, Partner Delivery is responsible for working with the business units to establish and monitor call center scorecards, quantitative and qualitative measures of performance against selected Service Level Agreements (SLA) according to contract terms, for assigned vendors. You will report directly to Senior Director Partner Operations and regularly collaborate with 3rd Party Vendors.
How We Work
As a Sr. Manager, Partner Delivery you will be expected to work in a hybrid or virtual environment. Corpay will set you up for success by providing:
The responsibilities of the role will include:
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-QB1
#LI-Remote #LI-Hybrid #LI-Corpay #Indpro
About the Company:
FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
Our Values
FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Other details
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