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customer relations specialist i - Gretna, United States - Jefferson Parish, LA
Description
Salary :
$28,778.00 AnnuallyLocation : Parish Wide - Jefferson Parish, LA
Job Type:
Permanent
Job Number:
ADepartment: Water - Distribution 3902
Opening Date: 12/15/2023
Closing Date:
ContinuousJefferson Parish Civil Service is an Equal Opportunity Employer.
Purpose of Announcement EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL NINE (9) CURRENT EAST JEFFERSON VACANCIES IN THE DEPARTMENT OF WATER.
This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Department as they occur.
Kind of Work Under direct supervision of the Customer Relations Supervisor, the purpose of the position is to provide customer service for utility customers; processes information requests; accesses customer account records; researches complaints; provides information, resolution, or directs to the appropriate entity.
Employee in this position establishes new accounts and processes deposits using ID verification through Equifax. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Performs radio/dispatch duties, i.e., checking abnormal readings; pulling meters; blinding meters; ordering cut-offs. Calculates adjustments for billing errors and adjusts customer accounts. Collects payments on customers' accounts via Nexus, researches payments, and answers related questions. Processes new water meter installations and set up accounts.Issues work orders for re-reads of questionable meter readings; schedules re-checks of water meters, reconnection of service, and enters other relatable work orders into computer system.
Receives, sorts, and processes mail in utility payments daily; posts payments to proper customer accounts; prepare bank deposits. Files affidavits for leak adjustments; assists customers with completing forms. Assists customers with established payment schedule/arrangements, as needed. Maintains integrity of unit record indexes and filing systems in alpha and/or numeric formats. Performs daily accounting and cash balancing of all monies transacted. Performs related work as directed.Minimum Qualifications For Admission to Examination Possession of a high school diploma or equivalent AND meets one of the following requirements:
I.
Six (6) months of experience, either: (1) performing varied clerical duties or (2) utilizing a computer-based billing system in a customer service/relations role;ORII.
Completion of classes in a career/technical education program (or in an Associate's or higher-level degree program) in office administration or a related business, billing, or clerical area of study.
(Proof of education is required.) Kind of Examination (ENTRANCE AND PROMOTIONAL)The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof.
Acceptable applicants will be notified of the time, date, and place of any assembled testing.Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment.
The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO:
DATE:
04/15/22
AMENDED:
12/15/23 Applications may be filed online at OR either of the office addresses below:Application Offices
East Jefferson:
Room 206, 12221 Elmwood Park Blvd
Jefferson, LA 70123West Jefferson:
Suite 3100, 200 Derbigny St.
Gretna, LA 70053JEFFERSON PARISH CIVIL SERVICE BENEFITSVacation (Annual Leave)Employees accumulate one half day of paid vacation for every two weeks worked.
Leave accrual rates increase with years of service. Any unused annual leave isusually paid upon separation from Parish Employment.Sick LeaveEmployees accumulate one half day of paid sick leave for every two weeks worked.
Sick leave is available for personal illness, injury or medical consultations.
HolidaysNine paid official holidays are observed, plus any holidays declared by Parish Officials.
Life InsuranceAll regular employees receive a life insurance policy equal to one year's salary.
Extra insurance may be purchased.
Medical InsuranceAn HMO medical insurance plan is avalable for employees and theirdependents. Jefferson Parish pays 80% of the premium for employees and 50% ofthe premiums for dependents.
A Flexible Benefits PlanEmployees have the opportunity to save money by paying for healthinsurance and optional insurance with pre-tax dollars.
A Flexible SavingsAccount for Medical Expenses and Dependent Care is also available.RetirementMost regular employees belong to the Parochial Employees' RetirementSystem instead of the Social Security System.
For employees hired afterJanuary 01, 2007, a pension calculated at 3% of salary per year of serviceis provided upon retirement at age 67 with 7 years of service, age 62 with10 years of service, or age 55 with 30 years of service.
Tenure PaymentEmployees are paid $25 per year of service in December of each year.Employees must have worked two years before the first check is paid.
Deferred Compensation Plan(457b plan)Similar to 401K programs, the 457b Deferred Plan allows employees to deferup to $14,000 of pretax income each year to supplement retirement savings.
Pre-tax contributions can be cashed in upon retirement or termination withoutpenalty.This plan is provided by Nationwide Retirement Solutions Special leaves of absence for military service, maternity leave, be granted in accordance with the Personnel Rules.01 The supplemental questions are a very important first step in our screening process.
Therefore, you are REQUIRED to complete these questions so that we may initially determine your eligibility for this position.A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position.
This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to show that you have read and understand this statement. Yes No 02 Select the option that describes your highest level of education.Some High School High School Diploma/GED Certificate Some Career/Technical education program classes Some College Associate's Degree Bachelor's Degree Master's Degree Doctorate 03 Have you completed classes in a career/technical education training program (or in an Associate's or higher level degree program) in office administration or a related business, billing, or clerical area of study? Yes No 04 The Jefferson Parish Personnel Department must verify all educational credentials.
For High School Education, you must provide your original high school diploma or transcript.For High School Equivalency Education, you must provide your original high school equivalency transcript or diploma.*If you are claiming any additional educational credits or licenses on your application, please submit original, official proof of those credentials as well.
To expedite the hiring process, we suggest you begin the process of obtaining this information IMMEDIATELY.For high school diploma/transcripts or high school equivalency diploma/transcripts, the original, official diploma or transcripts must be brought into one of the Personnel Offices.
Failure to submit Official Transcripts/Diplomas will result in the rejection of your application. Please check "yes" to show that you have read and understand this statement.Yes No 05 How many months and/or years of varied, clerical experience do you have? None Less than 6 months 6 months to less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more 06 Describe your varied, clerical experience.
Please be sure to include the clerical job duties you performed as well as when and where this experience was obtained.
07 How many months and/or years of experience do you have utilizing a computer-based billing system in a customer service/relations role? None Less than 6 months 6 months to less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more 08 Describe your experience utilizing a computer-based billing system in a customer service/relations role.
Please be sure to include when and where this experience was obtained. Required Question
