- Job Description:
- Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance
- Managing several key/strategic projects at any given point in time preferably for ITSM
- Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
- Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
- Maintaining strong business communication, presentation and conflict management
- Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level
- Managing relationships & status reporting within the organization, with clients & applicable third parties
- Managing internal and external dependencies for the projects
- Create and track a plan to deliver the program goals, including the technical implementation plan
- Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
- Scope (requirements)/ backlog management, quality management and risks and issues management
- Create & manage end-to-end program plans
- Accountable for end-to-end delivery of overall project
- Accountable & lead to deliver agreed solutions with agreed quality
- Desired Skills/Requirements:
- Graduate (minimum), MBA (IT/Operations) is preferred
- 8-10 years of minimum project management experience in IT
- ITIL or ITSM certifications preferred. PMP certification is desirable
- Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred)
- Detail-oriented
- Thrives in collaborative environment
- Strong oral and written communication skills with the ability to communicate technical information in non-technical language
- Ability to work with all levels of client and internal resources
- Ability to organize, delegate, and leverage resources to accomplish objectives
- Supervisory skills and the ability to leverage support from other parts of the organization
- Customer-focused mindset
- Strong customer service orientation
- Passion for analyzing problems, designing creative solutions
- Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)
- Close attention to detail and accuracy
- Deadline driven and results oriented
- Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management
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