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    Treasury Management Support Representative II - Abilene, United States - First Financial Bankshares

    First Financial Bankshares
    First Financial Bankshares Abilene, United States

    1 week ago

    Default job background
    Full time
    Description

    Address

    We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

    Job Description:

    Office Location:

    Abilene, Texas, United States

    SCOPE/CONTACTS:

    This position provides client support to external and internal customers for all Treasury Management Products.

    ESSENTIAL FUNCTIONS:

    • As a Treasury Management Client Support Representative, the incumbent must understand and maintain knowledge of call queues, and products while utilizing all resources available.
    • Will be responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services;
    • identifying and resolving customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications.
    • The candidate will serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems;
    • Maintain a working knowledge of the organization, products, services and policies.

    MINIMUM QUALIFICATIONS:

    • Ideal candidates will have 6 months' work experience, strong customer service and/or administrative experience, preferably in financial services or related field.
    • Banking experience preferred.
    • Individuals must be able to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients.
    • Must be able to navigate all call queues assigned to Treasury Management Client Support.
    • Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required.
    • Analytical skills geared toward problem solving, time management, and prioritization are essential.
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