Customer Service Representative - Wheeling, United States - AlignHR

AlignHR Wheeling, United States

3 weeks ago

Description

Laura Mull State Farm Insurance Agency is currently hiring for a Customer Service Representative

Do you enjoy working with people and making meaningful connections? Are you hoping to be part of a winning culture within a well-established family business who represents the leader in the auto and home insurance industry? We are looking for an outgoing, warm, upbeat team member who answered yes If you have the ability to connect with customers quickly in an authentic and genuine way, we would love to hear from you

Responsibilities:

Provide prompt, accurate and friendly customer service to current clients
Greet and assist incoming customers in our store-front location
Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Collaborate with other team members to ensure customer satisfaction and work together to attain sales goals both individually and as a team
Utilize CRM software to track sales activities, manage leads and generate reports

Requirements:

Must be willing to obtain Property and Casualty License, as well as Life and Health License within 1-2 months after first day of employment (all costs associated paid by Agent)
1-2 years minimum in a customer service role
High school diploma or equivalent
Excellent communication skills - written, verbal and listening
Take pride in completing work both accurately and timely
Ability to multi-task, prioritize, and manage time effectively
Preference to work in a team environment

Benefits:

Competitive salary with opportunities for commissions and bonuses
Monthly stipend towards medical insurance premiums
12 Company-Paid Holidays and 10 PTO days
401K/Profit Sharing
Opportunities for career advancement and professional development

JOB CODE: _SF

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