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    Customer Support Executive - San Diego, United States - MILLENNIUMSOFT

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    Description

    Title:
    Customer Support Executive


    Location:
    San Diego, CA

    Contract Term: 12+ Months

    Weekly 40.00 hours

    1st Shift


    Description :
    We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues.

    Essential Functions


    Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation.

    Escalates accounts as necessary.

    Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.

    Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment.

    Ability to multi-task. Excellent analytical/reasoning skills Attention to detail. Good verbal/written communication skills. Ability to work both independently and part of a team.

    Specific Duties, Activities, and Responsibilities

    1) Collect customer payments in accordance with payment due dates

    3) Identify issues attributing to account delinquency

    4) Perform reconciliations as necessary

    6) Review and monitor assigned accounts and all applicable collections reports

    7) Provide timely follow up on payment arrangements

    8) Maintain required level of documentation on collection efforts

    9) Escalate delinquent accounts as per the Escalation Protocol

    10) Complete all reports on delinquent accounts by the established deadlines

    11) Analytical thinking

    12) Ability to prioritize work in consideration of deadlines

    13) Intermediate excel skills
    #J-18808-Ljbffr


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