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    retail experience specialist - San Diego, United States - MCSS

    MCSS
    MCSS San Diego, United States

    3 weeks ago

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    Description
    Job Summary

    Marine Corps Community Services (MCCS)is looking for the best and brightest to join our Team MCCSis a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

    Weoffer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

    As a service-oriented organization, we never waver in our commitment to our Corps.

    This position is located at MCCS MCRD SAN DIEGO.Candidates selected for this position will serve as a RETAIL EXPERIENCE SPECIALIST
    .



    Major Duties

    Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.

    Completes all sales and return transactions using the Point of Sale system.

    Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.

    May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.


    Understands and operates within all service policies and exercises an ¿I can DO that¿ mentality when a customer problem occurs.

    Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).

    Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions.

    Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career.

    Observes service transactions and coaches team members to increased levels of performance and effectiveness. Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis.

    Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates product outs to Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.

    Identifies and reduces all risks of loss and/or theft.

    Ensures the front line operation is led appropriately in the absence of an Experience Manager, Sales Manager, Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met.

    Actively engages in organizational training opportunities that develop personal and professional skills related to:
    time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

    Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards.

    Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

    Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

    Places special orders to cover local buys. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. May handle special orders, merchandise requests or receiving of products.

    Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

    Qualifications

    ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization. Experience observing, coaching and training front line employees preferred. Positive attitude with a genuine desire to work in a team environment.

    Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.

    Ability to work in a high performance atmosphere with commitment to service and sales goals. Knowledge of safety and environmental standards for fuel. Attention to detail is required.

    How To Apply

    All applications must be submitted onlinevia the MCCS Careers website:

    Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

    Tobe considered for employment, the application or resume must be submitted online by08:59 PM (PT) on the closing date of the announcement.


    Note: To check the status of your application or return to a previous or incomplete application, logintoyourMCCS user account and review your application status.

    Closing Statement


    GENERAL INFORMATION:Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation,membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.

    The DON No Fear Act policy link is provided for your review:

    As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

    Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

    Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

    Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.


    Required Documents:

    *Education/certification certificate(s), if applicable.

    *If prior military, DD214 Member Copy


    Required Documents to be considered for Military Spousal Preference

    Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions.

    1. Spouses must meet the minimum qualifications posted in the job announcement.
    2. Spouse Preference eligibility begins 30 days before the military sponsor¿s reporting date to the new duty location.
    3.

    Military sponsors who are within 6 months of their tour rotation date may be non-selected for continuing positions without regard to preference.

    4.

    Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position.

    5.

    Spousal Preference applicants must provide a copy of the PCS order identifying a spouse¿s authorized move and the sponsor¿s reporting date to the new duty location.

    If the spouse is not listed on the PCS orders, the spouse must provide documentation (e.g., marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).

    Complete the online application and attach a resume.


    NOTE:

    It is the applicant¿s responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference.

    Please verify that information required has been uploaded/submitted, legible, and accurate.

    To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.

    MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant.

    This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

    Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

    Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



    INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

    ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 0859PM PACIFIC TIME (PT) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
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