New Patient Experience Specialist - San Diego, United States - Fertilityclinicsandiego

Fertilityclinicsandiego San Diego, United States

4 weeks ago

Description

The New Patient Experience Specialist is responsible for increasing RPSD's billable revenue by managing and attending to the intake of new patient calls, responding to Internet inquiries using telephone and email, managing follow-up appointment calls and general information requests.

Actively listening to patient needs, compiling valuable patient information, effectively reporting, and communicating directly with the Patient Experience Manager are crucial elements of this role.

Key Responsibilities:
Receives all incoming phone calls for initial consultations and schedules new patient appointments using computerized scheduling standard operating procedure.
Schedules new patient appointments from phone inquiries, internet appointment requests, informational seminar/webinar requests and other tracking tools.

Answers new patient inquiries about the practice, clinical services, and financial services by utilizing broad based knowledge of practice by department.

Assesses new patient information needs and reports information to the Patient Experience Manager.
Assures patients are greeted with prompt attention and caring attitude.
Treats all patients, both internal and external with respect, dignity and caring.
Generates daily and weekly computerized reports of new patient inquiries utilizing Salesforce, MS Excel and other tools.
Contributes to team effort by maintaining an excellent rapport with physicians, liaisons, managers, and all other departments involved.
Reports complaints (both internal and external) to Patient Experience Manager ensuring proper and timely resolution.
Understands this position is the first impression of the practice and exemplifies the care the caller will receive.
Overcomes obstacles and assists all patients as needed.

Shares responsibility for Salesforce database management, focused on input and outputs, including entering "inquiry source" field in Salesforce to capture ROI for marketing activities with accuracy and integrity.

Assists the marketing team, as needed and directed by the Patient Experience Manager
Willing to work a flexible work schedule including evenings and weekends based on patient needs.

Confidential and Sensitive Information:
Ensures the confidentiality of all patient records and care per confidentiality policy and HIPAA regulations.
Attendance/ Punctuality/ Reliability

is an essential function of this position to report to work on time for your scheduled hours dependent on operational needs, ready for work; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.

Qualifications:

The ideal candidate will have a Bachelor's degree along with a minimum of two years of call center and administrative experience.

Ability to access, input, and retrieve information from a computer. Knowledge of medical software a plus.
CRM experience preferred with SalesForce experience a plus. Computer literate and proficient in MS Office.
Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.).
Excellent interpersonal skills. Demonstrates abilities to demonstrate good judgment, remain calm under stress, and communicate accurately and concisely.
Demonstrates ability to work as part of a multi-disciplinary team.
Applicant must live within the geographic territory.
Health, dental, and vision insurance options.
Retirement savings plan.
Paid time off and holidays.
Opportunities for professional development and growth.
A friendly and supportive work environment.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service

– Displays courtesy and sensitivity; Manage difficult or emotional patient situations; Respond promptly to patient needs; Meet commitments.
Dependability

– Commit to doing the best job possible; Follow instructions, respond to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Take responsibility for own actions.
Job Knowledge

– Competency in required job skills and knowledge; Displays understanding of how job relates to others; Exhibit ability to learn and apply new skills; Require minimal supervision; Uses resources effectively.
Teamwork

– Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Gives and welcomes feedback.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their manager.
RPSD is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

#J-18808-Ljbffr

Customer Experience Specialist

3 days ago

Best Buy San Diego, United States

**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
Customer Experience Specialist

2 weeks ago

Prometheus Labs San Diego, United States

Job Description · Job Description · SUMMARY · The Reimbursement- Customer Experience Representative will report directly to the Customer Experience Supervisor while working closely with Billing, Sales and other Commercial personnel to support commercial and financial objectives ...
Customer Experience and Retail Specialist

3 weeks ago

Hawthorne Cat San Diego, United States

Overview · We Build Better Communities · Be Part of the Hawthorne Difference · Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries ...
New Patient Experience Specialist

3 days ago

Reproductive Partners Fertility Clinic- San Diego San Diego, United States

Location: San Diego, California · Company: Reproductive Partners San Diego · Job Title: Patient Experience Specialist · Salary Range: $ $29.00 per hour · About Us: · Reproductive Partners San Diego is a leading Southern California fertility clinic, internationally and nationally ...
New Patient Experience Specialist

1 hour ago

Fertilityclinicsandiego San Diego, United States

The New Patient Experience Specialist is responsible for increasing RPSDs billable revenue by managing and attending to the intake of new patient calls, responding to Internet inquiries using telephone and email, managing follow-up appointment calls and general information reques ...
Ambassador - Guest Experience Specialist

3 weeks ago

wndr museum San Diego, United States

About WNDR · WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. · WNDR is a collective of thinke ...
Ambassador - Guest Experience Specialist

3 days ago

wndr museum San Diego, United States

About WNDR · WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. · WNDR is a collective of thin ...
Ambassador - Guest Experience Specialist

2 weeks ago

WNDR Museum San Diego, United States

Job Description · Job DescriptionAbout WNDR · WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. ...
retail experience specialist

3 weeks ago

MCSS San Diego, United States

Job Summary · Marine Corps Community Services (MCCS)is looking for the best and brightest to join our Team MCCSis a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.Weoffer a team oriented ...
Sr. Culture, Experience, and DEI Specialist

2 weeks ago

Encore Capital San Diego, United States

Starting Compensation · Annual Salary: $80, $97, Amount based on office location, relevant experience, skills, and competencies) · If you are wondering why you should work for us, here is something to help you decide: · * Pay and Bonuses: Earn a competitive salary. All employees ...
Sr. Culture, Experience, and DEI Specialist

2 weeks ago

Midland Credit Management, Inc San Diego, United States

Starting Compensation · Annual Salary: $80, $97, Amount based on office location, relevant experience, skills, and competencies) · If you are wondering why you should work for us, here is something to help you decide: · * Pay and Bonuses: Earn a competitive salary. All employees ...
Customer Experience Specialist

2 weeks ago

PROMETHEUS LABORATORIES INC San Diego, United States

Job Description · Job DescriptionSUMMARY · The Reimbursement- Customer Experience Representative will report directly to the Customer Experience Supervisor while working closely with Billing, Sales and other Commercial personnel to support commercial and financial objectives thro ...
Retail Experience Specialist

2 weeks ago

U.S. Marine Corps San Diego, United States

**Duties**: · Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Assists the Experience Manag ...
Retail Experience Specialist

2 weeks ago

Marine Corps Community Services San Diego, United States

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment ...
Customer Experience Specialist

3 days ago

Best Buy Chula Vista, United States

**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
Customer Experience and Retail Specialist

3 weeks ago

Hawthorne Machinery Co. San Diego, United States

Overview · We Build Better Communities · Be Part of the Hawthorne Difference · Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries ...
Experience Events Specialist, PD

3 weeks ago

University of California System San Diego, United States

Payroll Title:EVENTS SPEC 2Department:Patient ExperienceHiring Pay Scale$ $41.37 / HourWorksite:East Campus Medical Center (Alvarado Road)Appointment Type:Per DiemAppointment Percent:20%Union:UncoveredTotal Openings:1Work Schedule:Days, Variable#129482 Experience Events Specialis ...
Ambassador - Guest Experience Specialist

2 weeks ago

wndr museum San Diego, United States

About WNDR · WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. · WNDR is a collective of thin ...
Customer Experience and Retail Specialist

1 week ago

Hawthorne Machinery Co. San Diego, United States

Overview: · **We Build Better Communities** · **Be Part of the Hawthorne Difference** · Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for in ...
Experience Events Specialist, Pd

2 weeks ago

UC San Diego Health San Diego, United States

Payroll Title: · - EVENTS SPEC 2 · - Department: · - Patient Experience · - Hiring Pay Scale · - $ $41.37 / Hour · - Worksite: · - East Campus Medical Center (Alvarado Road) · - Appointment Type: · - Per Diem · - Appointment Percent: · - 20% · - Union: · - Uncovered · - Total Ope ...

New Patient Experience Specialist - San Diego, United States - Fertilityclinicsandiego

Description

Customer Experience Specialist

Customer Experience Specialist

Customer Experience and Retail Specialist