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    Cloud Solutions Architect - Seattle, United States - CoreStack

    CoreStack
    CoreStack Seattle, United States

    1 week ago

    Default job background
    Full time
    Description

    Responsibilities

  • As a CoreStack Cloud Solutions Architect, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually driving business value
  • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs and challenges
  • Additionally, you will guide and coach them on leveraging CoreStack effectively to overcome technical pain points across multiple cloud environments
  • Working closely with CoreStack Sales and Product Team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of CoreStack
  • Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback
  • Customer onboarding, continuous training, and support
  • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
  • Carrying out periodic health checks to avoid churn
  • Responsible for keeping customers informed about updates to their current products, introducing new features, and showcasing new products that can address their specific challenges
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

    • Requirements

  • Relevant experience of 10 years with minimum of 4 years in customer facing role
  • A proven track record in services and/or support management for a SaaS solution with at least 2 years in a SaaS environment
  • Expertise in public cloud – AWS, Azure, and/or GCP with architect-level certification
  • Strong organization and presentation skills
  • Passion towards customer success and related roles
  • Excellent customer relationship and communication skills
  • The ability to manage many high-priority tasks at the same time

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