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F&B BARBACK - Baton Rouge, United States - Hollywoodbr
Description
** F&B BARBACK - Part Time - Day Shift**
**Job Category****:** Food & Beverage **Requisition Number****:** FBBAR001648 Showing 1 location **Job Details**
**Description**
**Position Purpose:**
Responsible for providing an excellent guest drinking experience and exceptional customer service by assisting and working alongside the F&B Bartenders to deliver professional, friendly and timely beverage service to guests. As an F&B Barback BOB at Hollywood Casino, you will assist bartenders in all venues to accommodate beverage demands as required or requested. You will display honesty and integrity in all aspects of employment and comply with all standard operating procedures for the F&B Department. You will adhere to our RED CARPET customer service expectations when interacting with casino guests and employees.
**Essential Functions and Responsibilities:**
Welcome and greet guests in a friendly, upbeat and positive manner including using the guests name when possible and learning to recognize repeat guests and VIP players
Interact with customers and serve drinks per the guidelines as stipulated by company policy
Monitors guest consumption of alcohol and intervenes as needed, according to guidelines
Provides fast, friendly, professional service to casino guests, beverage servers and bartenders
Restock and replenish bar inventory and supplies, as well as maintain a clean workstation in accordance with established health and safety guidelines
Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
Replaces empty draught beer kegs as needed or required
Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Removes and properly disposes of all debris accumulated at the bar and bar lobby/lounge area
Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
Prepare alcoholic or non-alcoholic beverages, mix proper ingredients and prepare cocktails for guests
Check customer identification to ensure guests meet legal drinking age
Assess guests needs and preferences. Make beverage recommendations when necessary
Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
Account for all cash, charge and complimentary sales according to established procedures while maintaining the integrity of all financial controls and responsibilities
Attend meetings, training activities, courses and all other work-related activities as required
Comply with all food and beverage regulations
**Knowledge, Skills, and Ability Requirements:**
Skills in preparing both classic and innovative drinks and learning cocktail ingredients to meet customer beverage needs
Requires social, personable, friendly and enthusiastic character traits
Must possess excellent customer service skills
Skill in speaking with persons of various social, cultural, economic, and educational backgrounds
Strong work ethic someone who takes great pride in professionalism, responsibility, and is proactive
Effective time management skills and ability to multitask
Must be able to work independently and as a team member
Know or be able to learn tray service and cocktail ingredients
Ability to count money and change correctly
Must be able to respond to visual and oral cues
Must meet professional appearance standards as prescribed by company policy
Requires the ability to handle different challenges each day and adequately prioritize those demands
Must be able to successfully pass a pre-employment drug screen and background check
**Education and Experience Requirements:**
Must be 21 years of age
Previous experience as a barback or bartender is a plus
Must have or obtain a Responsible Vendor Permit (RVP) certificate
Must have or obtain a Louisiana Liquor License
Unique knowledge of mixing, garnishing and serving drinks
Excellent customer service/communication skills including the ability to read, write, understand and speak English
Must meet and maintain professional appearance standards as prescribed by company policy
**Physical Demands and Work Environment:**
The primary work environment is a bar area either on the casino floor or land side
Must be physically mobile with the ability to push, pull, carry and lift up to 50 lbs.
Must be able to stand for long periods of time and work in constricting areas
Must possess ability to tolerate second-hand smoke, noise and bright lights while working in a fast pace and often crowded/noisy environment
Ability to push, pull, reach, bend, twist, climb stairs, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas including confined spaces
***Must be available to work weekends and/or holidays depending on work schedule. Must apply online to be considered for this vacancy.***
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
