- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment's as needed.
- Enter new subscription residential accounts into system.
- May provide back up assistance for Office Coordinator.
- One (1) to Two (2) years customer service or call center experience preferred
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Excellent data entry skills.
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Quality Customer Service Representative - Ontario, CA, United States - GFL Environmental
Description
GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON.The Customer Service Representative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.
Assist outside sales representative with appointment setting, customer tracking and quotations.This is an in-office full-time position.
Shift timings:
Constant support and learning opportunities
Support community involvement and volunteering
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
Dental
Employee stock purchase option
#GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact .
