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Call Center/Customer Service Professional - Clermont, United States - Toyota of Clermont
Description
**The BDC Representative supports our sales efforts by contacting prospective customers.**
Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.
**Job Responsibilities:**
Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested
**Requirements:**
1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
General knowledge of the automotive industry
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual, preferred
**Competencies:**
Goaloriented individual, driven to exceed personal and team goals
Exceptional communication and customer service skills exemplified to internal and external customers
Effectively collaborate with fellow employees
*In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.*
*Toyota of Clermont is proud to be an Equal Opportunity Employer.*
**Apply for Call Center/Customer Service Professional**
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