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Syracuse

    Staff Assistant 2 - Syracuse, United States - SUNY Upstate Medical University

    SUNY Upstate Medical University
    SUNY Upstate Medical University Syracuse, United States

    3 weeks ago

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    Description

    Job Summary:
    This position will be responsible for answering calls coming into the Radiology Reading Rooms.

    Will represent Radiology in a positive and helpful manner to all callers and perform a wide variety of call center services (i.e., take messages) to assist callers.

    Will answer, triage and transfer all incoming calls to the appropriate Radiologist and/or Radiology Resident, acquiring the appropriate information as needed to assist both the attending/resident and the caller.

    Must be proficient with multiple software programs for call processing and documentation.


    Minimum Qualifications:


    Associates degree and two years of relevant health care experience, preferably in a hospital setting or medical call center; or, an equivalent combination of education and experience required.

    Excellent verbal communication and customer service skills, ability to manage multiple priorities, computer skills.


    Preferred Qualifications:
    Ability to work independently, experience using Microsoft Office software. Knowledge of medical terminology preferred.


    Work Days:
    Evening Shift;40 hrs/week; Specific days/hours to be determined. May be required to work weekends and holidays on a rotational basis. Overtime may be required based on departmental needs.


    Message to Applicants:

    Recruitment Office:
    Human Resources


    Executive Order:


    Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

    If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at
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