Patient Experience Manager - Rockford, United States - UW Health SwedishAmerican Hospital

UW Health SwedishAmerican Hospital

Verified Company

Rockford, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Unassigned

UW Health SwedishAmerican Hospital
QUALITY AND PATIENT EXPERIENCE

Full Time

Day Shift
Monday-Friday 8am5pm

***: The Manager, Patient Experience provides management and oversight of the Patient Experience, Patient Relations, and Interpreter Services Departments. The manager is dedicated to improving the patient and family experience through implementing patient experience best practices, the investigation of patient/family complaints, grievances, and other feedback received and maintaining interpretation services to patients of UW Health Northern Illinois. Under the direction of the Senior Director of Quality and Patient Experience, this position has overall responsibility for the mentorship of staff and providers to assure the use of disciplined patient experience best practices. The Manager will develop staff competencies, assess individual performance, evaluate effectiveness of processes, and communicate with key stakeholders. The manager is responsible for monitoring department goals and milestones.

EDUCATION/TRAINING:

Minimum:

Bachelor's degree in business administration, Health Care Administration, Nursing, Industrial Engineering or other health related field.
Certification of successful completion of 40 hours or more of medical interpreter training in Spanish from a nationally recognized organization OR a degree in Medical Interpreting

Preferred:

Master's degree in business administration, Health Care Administration, Nursing, Industrial Engineering or other health related field.

LICENSURE/CERTIFICATION:

Minimum:

Preferred:

EXPERIENCE:

Minimum:

Five (5) years of experience working in health care.
Two (2) years of experience in developing and sustaining programs.

Preferred:

Three (3) years of management experience in a healthcare environment, preferably focused on patient experience with a proven track record of success.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Ability to influence and lead by example to establish and maintain positive relationships.
Ability to function independently and deal with multiple, simultaneous projects.
Demonstrate effective communication and collaboration.
Demonstrate effective problemsolving skills.
Effective leadership abilities:
Ability to implement change in a positive, sensitive and forwardthinking manner
Developing goals and objectives, and establishing priorities
Inspires confidence, appropriate risk taking and achievement of high standards
Selfstarter with a willingness to try new ideas
Positive, cando attitude coupled with a sense of urgency
Good judgment and ability to act decisively at the right time
Sensitivity to issues of diversity and demonstrates cultural competence.
Ability to maintain confidentiality regarding highly sensitive issues