Guest Services Representative - Alpha, United States - Washington Prime Group

Description

** Guest Services Representative (part-time) - The Mall at Fairfield Commons**

**Job Category****:** Customer Service **Requisition Number****:** GUEST002477 Showing 1 location **Job Details**

**Description**

**Overview**

This position works closely with the Marketing Director to enhance the malls overall success through the implementation of mall marketing programs, community events, retailer relations and sponsorships. This position will also offer administrative support for the mall office.

**Essential Functions**

**Marketing**

Assists in the creation, implementation and execution of community events

Helps maintain property website, social media communications, and collateral material

Works closely with tenants to obtain feedback, including sales and retailer quotes, after mall events and/or promotions

Assists in planning all marketing related meetings, including meetings with retailers, security/housekeeping staff, prospective clients, etc.

Develops and maintains a Calendar of Events for the property and distributes to the tenants

Works with Marketing Director to ensure all seasonal signage and messaging is up to date, and in the correct locations in mall

Assists with all marketing related programs, including KidX, special events, etc.

Create Proof of Performance recaps after all mall events

Assists with ordering, installing and setting up holiday dcor

Works with Marketing Director to make changes/updates to all mall directories and signage

Works with retailers to encourage participation in mall events

**Administrative**

Executes administrative support for the mall office

Assists members of mall management team with daily administrative tasks

Assists with answering main office telephone, transfers calls to appropriate parties, and takes messages

Assists and directs all mall contractors and visitors as needed

Regular, predictable attendance

Ability to work in stressful environment

Ability to work peacefully with co-workers

Punctuality

Performs all other duties as assigned

**Skills and Abilities**

Good computer skills

Strong organization skills

Strong verbal and written communication skills

Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Ability to deal effective with customers, contractors, tenants, and the public

**Qualifications, Education and Experience**

13 years administrative experience in customer service, event planning or retail position

Washington Prime Group offers:

On-going learning opportunities within a rewarding work environment

Career experiences that can span different WPG departments and functions with opportunities for personal and professional growth

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**