Guest Services Representative - Alpha, United States - Washington Prime Group

    Washington Prime Group
    Washington Prime Group Alpha, United States

    1 month ago

    Default job background
    Part time
    Description

    ** Guest Services Representative (part-time) - The Mall at Fairfield Commons**

    **Job Category****:** Customer Service **Requisition Number****:** GUEST002477 Showing 1 location **Job Details**

    **Description**

    **Overview**

    This position works closely with the Marketing Director to enhance the malls overall success through the implementation of mall marketing programs, community events, retailer relations and sponsorships. This position will also offer administrative support for the mall office.

    **Essential Functions**

    **Marketing**

    Assists in the creation, implementation and execution of community events

    Helps maintain property website, social media communications, and collateral material

    Works closely with tenants to obtain feedback, including sales and retailer quotes, after mall events and/or promotions

    Assists in planning all marketing related meetings, including meetings with retailers, security/housekeeping staff, prospective clients, etc.

    Develops and maintains a Calendar of Events for the property and distributes to the tenants

    Works with Marketing Director to ensure all seasonal signage and messaging is up to date, and in the correct locations in mall

    Assists with all marketing related programs, including KidX, special events, etc.

    Create Proof of Performance recaps after all mall events

    Assists with ordering, installing and setting up holiday dcor

    Works with Marketing Director to make changes/updates to all mall directories and signage

    Works with retailers to encourage participation in mall events

    **Administrative**

    Executes administrative support for the mall office

    Assists members of mall management team with daily administrative tasks

    Assists with answering main office telephone, transfers calls to appropriate parties, and takes messages

    Assists and directs all mall contractors and visitors as needed

    Regular, predictable attendance

    Ability to work in stressful environment

    Ability to work peacefully with co-workers

    Punctuality

    Performs all other duties as assigned

    **Skills and Abilities**

    Good computer skills

    Strong organization skills

    Strong verbal and written communication skills

    Proficient in Microsoft Word, Excel, Outlook and PowerPoint

    Ability to deal effective with customers, contractors, tenants, and the public

    **Qualifications, Education and Experience**

    13 years administrative experience in customer service, event planning or retail position

    Washington Prime Group offers:

    On-going learning opportunities within a rewarding work environment

    Career experiences that can span different WPG departments and functions with opportunities for personal and professional growth

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Licenses & Certifications**