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Specialist Crowd Control Gaming- On Call - Atlantic City, United States - Caesars Entertainment
Description
Job Description
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Responsible for all security related functions at assigned areas. Responsible for ensuring guest safety through surveying and watching the crowd at all times. Works to prevent and resolve altercations among guests. Stops all inappropriate behavior immediately in a professional manner. Responsible for checking guests' identification to ensure they are age appropriate. Enforces capacity regulations. Familiarizes themselves with VIP guests and ensures that only VIP guests enter VIP areas. Maintains control by circulating through the crowd throughout shift. Maintains constant vigilance to ensure the safety of patrons, employees and company property. Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary. Enforces company security/safety regulations. Transfers money and chips from Booth to Main Cage and Main Cash Bank. Performs all security/safety related duties. Represents company and its property to ensure all Casino regulations are adhered to at all times.
EDUCATION/SKILLS/EXPERIENCE:
High School Diploma preferred. Previous experience in night club security preferred; public relations or casino security experience desirable. CPR or AED certified or ability to obtain certification required. Controlled Force/Handcuffing certified or willing to complete certification. Excellent interpersonal and communication skills. Physically able to stand and walk for long periods of time. Ability to work in a noisy, smoke-filled environment.
DISCLAIMER:
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."
About Us
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort.
Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves.
From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit.
As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check.
In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles.
Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.
The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Specialist Crowd Control Gaming- On Call professionals in New York City
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Scott Ferrari
Sales juggernaught and professional people person