- Greet and welcome guests with a friendly manner as soon as they arrive in the clinic, as well as over the phone
- Schedule appointments accurately
- Answer incoming calls expeditiously with a smile on your face
- Enter client/patient information accurately in our PIMS system
- Answer routine questions and provide accurate information in-person and via phone regarding preventative veterinary care and routine medications.
- Respond to emails and text messages, and fax documents promptly
- Ensure the reception area is kept clean and presentable to our clientele
- Exceptional customer service skills
- Outstanding time management skills
- Computer skills with basic knowledge of Word
- Possess a professional, mature, and friendly attitude
- Solid written and verbal communication skills
- Excellent organizational skills
- Fast learner
- Ability to prioritize tasks
- Enjoy working with animals
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Client Services Representative - Texarkana, United States - NVA
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Description
Westridge Animal Hospital is a well-established 5 doctor practice in Texarkana. We are currently looking for an Experienced Veterinary Customer Service Representative to help support our busy front desk. Our CSR's hold a very important role by being the first point of contact to our clients and their pets. This position requires a highly motivated, compassionate, hardworking individual that has outstanding communicative and multitasking skills. The individual that we seek will welcome guests positively and warmly, develop long-term relationships with clients and staff members, and execute all administrative tasks to the highest of standards. Not only should you have a love of animals, but also the desire to further your knowledge of veterinary medicine to better serve our clients and their pets.RESPONSIBILITES:
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.