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    Customer Service Engineer III - Brunswick, United States - Agiliti

    Agiliti
    Agiliti Brunswick, United States

    1 week ago

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    Description

    Who We Are

    At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti

    The Customer Service Engineer (CT/MR) maintains high‐quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

    This position will work onsite at a hospital.

    What is in It for You?

    • The opportunity to make a real impact on patients' lives.
    • Comprehensive Benefits Package.
    • Tuition Reimbursement.
    • Up to a 3% match on your 401K.
    • Make any day a pay day with Daily Pay.

    What You Will Do in This Role

    FIELD SUPPORT (75%)

    • Troubleshoot high‐end medical imaging equipment.
    • Establish and adhere to preventative maintenance schedules.
    • Maintain customer service logs and internal service records.
    • Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
    • Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
    • Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.

    TECHNICAL SUPPORT (10%)

    • Deliver technical support on high‐end medical imaging equipment online and or via telephone.
    • Communicate daily with customers to ensure resolution and proper follow‐up.
    • Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).

    APPLICATIONS SUPPORT (5%)

    • Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

    SOFTWARE SUPPORT (10%)

    • Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
    • Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
    • Prepare users by designing and conducting training programs, providing software support and reference.
    • Supply online and telephone support for Windows and Linux.

    What You Will Need for This Role

    • Minimum 10 years of high‐end medical imaging equipment maintenance and repair experience, specifically general radiology.
    • High School Diploma or GED
    • Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
    • Basic computer skills; understanding of computer networks and equipment interaction.
    • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
    • Willingness to travel periodically to support business needs.
    • The ability to lift, push and/or pull up to 75 pounds.
    • The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.
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