- Lead the technical integration efforts between our company's data analytics product, HEAT, and our customers' simulator products, including conducting information requirements workshops and identifying data to be captured for future data science research.
- Act as the primary point of contact for customers during the integration process, understanding their IT architecture and requirements.
- Collaborate with cross-functional teams to ensure smooth integration and successful customer outcomes.
- Build strong relationships with customers to ensure satisfaction and successful integration outcomes.
- Design and develop APIs to facilitate seamless communication between HEAT and customers' simulator products.
- Create comprehensive technical documentation for integration processes, including API specifications, deployment guides, and troubleshooting procedures.
- Provide training and support to internal teams and customers on integration-related topics.
- Proactively identify opportunities for product & process improvement.
- Track progress, identify potential risks, and implement mitigation strategies to ensure on-time and within-budget delivery.
- Coordinate User Acceptance Testing with the Customer prior to go-live.
- Oversee technical support to customers following go-live.
- Bachelor/Master's in Computer Science, Engineering, or a related field.
- Proven experience in technical integration projects, preferably in a SaaS or software development environment.
- Strong customer facing experience of similar integration project delivery
- Proficiency in some of the related technologies such as REACT, C++, and Azure cloud
- Experience of game or simulation engines such as Unreal, Unity, VBS etc.
- Strong understanding of API design principles and RESTful architecture.
- Excellent communication and interpersonal skills, with the ability to effectively engage
- Ability to prioritize tasks, manage deadlines, and handle multiple projects simultaneously.
- Experience in the defence, simulation or gaming industry is a bonus.
- Project management certification, particularly in agile / scrum is also a bonus.
- Annual market-based benchmarking to ensure our remuneration is above average
- 25 days paid annual leave + paid public holidays.
- Employee assistance programme that includes private medical insurance + mental
- Flextime & Hybrid working – focus on getting the job done
- Paid sick leave.
- Hardware package
- Mission command, you will have freedom to decide how to achieve your mission, and the responsibility to deliver
- Be part of a small, dynamic team that has high talent density
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Integration Lead - Plum, United States - VRAI Simulation
Description
Our mission is to save lives by redefining exceptional human performance and unlocking every individual's full potential.Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.
We envision a future where simulation is within arms reach of anyone who needs it, and individuals can access personalised, adaptive learning environments, so that they can develop the skills they need to flourish.
Our customers are some of the biggest aerospace, defence and renewable energy companies in the world. We work closely with them to deliver cutting edge simulation solutions to their end users.We believe in creating shared value for our customers, investors, employees and community by adopting the 'Triple Bottom Line' and the B Corporation constitution.
This means our company has a legal obligation to balance sustainable profit, with sustainability for people and the planet.The Role:
We're seeking an experienced Lead to drive the integration of our HEAT product with our customers' solutions.
The ideal candidate will have strong technical, and some customer facing experience in delivering impactful software integration solutions for customers.
You'll be responsible for delivering cutting edge solutions that matter in the area of training & simulation, data and AI by ensuring the successful integration of our HEAT product with our customer simulators.
Your Responsibilities:
Qualifications:
What we offer:
We want above average talent and intend to offer above average benefits:
