Support/Implementation Specialist Intern - North Carolina, United States - apexanalytix

apexanalytix North Carolina, United States

5 days ago

Description

Position Summary – The key function of the Application Support/Implementation Intern is to provide technical leadership and support for APEX's apexportal Solutions software applications. We are looking for a self-motivated individual that is eager to learn new technologies and our software implementation processes for both software-as-a-service solutions. The candidate will possess exceptional customer service skills, verbal and written communication skills, and excellent phone and email etiquette. Candidates with a strong, broad IT background including knowledge of software implementation processes are preferred.

Manage and resolve technical support tickets for our client software implementations.
Facilitate effective and proactive communications with both internal and external customers.
Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal.
Test product-level functionality and new releases. Identify and communicate areas for improvement.
Manage software upgrades on scheduled date.
Troubleshoot network, database, and software problems for our client implementations.
Configure system settings and options and execute unit/integration/acceptance testing.
Create rules and data transfer mappings using SQL query.
Manage setup of technical environment for hosted clients.
Assist in testing of those interfaces. Includes reconciling data between clients' ERP system(s) and apexportal.
Work with Help Desk personnel to resolve client installation issues.

Required Skills –

Good working knowledge of Microsoft Office (in particular Excel and Outlook)
Exposure to SQL Server (preferred)
Data definition, data manipulation, data control, and transactional control
Development, including creating and troubleshooting stored procedures and complex data queries.
Strong analytical skills and attention to detail
Ability to effectively multi-task with limited supervision
Knowledge of Business Intelligence software like Tableau or PowerBI
Exposure to SDLC methodologies like Agile methodology, Scrum
Exposure to FTP, secure FTP, and PGP

Education Levels/Credentials (Degree types and Emphasis):

Pursuing a Bachelor's in IT, Computer Science, or related field required (Junior or above).

Work Environment (Physical/Remote): Onsite 4 days per week at Apexanalytix Headquarters office in Greensboro NC.

Travel required – No travel required.

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