Temporary Desktop Support Specialist - Austin, United States - The University of Texas at Austin

Description

Job Posting Title:

Temporary Desktop Support Specialist (UTemps)

----

Hiring Department:

UTemp Pool

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue Until Aug 30, 2024

----

Location:

UT MAIN CAMPUS

----

Job Details:

General Notes

Only competitive applicants selected will be contacted and provided with instructions on the continued application process. This temporary assignment may be filled at any time. Please no phone calls or emails. This temporary assignment has a projected end date of August 30, 2024.

Purpose

Aspects of the job include the ability to review the state of a device and perform complicated upgrades and updates on both computer hardware and software. Work with a team to ensure that all networked devices are identified properly in the College's inventory systems and ensure that each device is under proper management. The position will perform advanced technical troubleshooting on devices, such as application installs, software updates and upgrades, and hardware updates and upgrades. This is a research environment and candidates must be familiar with standard computer ports and interfaces commonly used in a research environment. Inventory data entry and data gathering.

Responsibilities

• Maintain documentation. Hardware troubleshooting. Software troubleshooting. Hardware maintenance and upgrades. Software maintenance and upgrades. Perform technical steps on devices, such as application installs, hardware and software updates, and hardware and software upgrades.
• Work with the College IT unit to place devices on the correct networks. Help with coordination efforts for the project.

Required Qualifications

At least 3 years of customer service experience. At least 3 years of IT experience in both hardware and software. Information Technology customer service experience. Proven attention to detail. Experience maintaining documentation. Experience working with a team. Experience working on IT projects in a technical capacity.

Preferred Qualifications

Data entry and data gathering experience; familiarity with application and software installs; 5 years of desktop support experience in a university setting; 3 years of network support experience. 2 years working with managed computers in a university setting. Familiarity with endpoint management tools like JAMF, Microsoft Endpoint Configuration Manager, and Orcharhino or Puppet.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Hourly Rate

$30

Working Conditions

• Attire: Jeans. Clothing suitable for getting under desks and into tight areas.
• Standard office environment.
• Use of manual dexterity.
• Repetitive use of a keyboard at a workstation.
• lifting, pushing, pulling, standing.

Work Shift

• M-F, 8 am - 5 pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor.

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

• [PDF]
• [PDF]
• [PDF]
• [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.