- Handling of a wide variety of technical support tasks, including desktop and laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance.
- Deployment of standardized operating system images, configuration and installation of software, distribution and tracking of all new and redeployed IT assets.
- New employee onboarding and IT orientation.
- Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping.
- Effective communication with other support team members and ability to express ideas effectively in order to make informed decisions and foster collaboration.
- Documentation for support methods, change management, and project implementation.
- Administration and maintenance of hardware and software inventory database.
- Administration of incident queue to include ticket assignment and escalation.
- 1-3+ years helpdesk/desktop support in an enterprise environment.
- Expertise with Windows 10 in an enterprise Active Directory domain environment.
- Strong analytical and problem-solving acumen.
- Effective organizational, time management and multi-tasking skills.
- Effective communication and customer service skills.
- IT certifications desired such as MCSA, MCSE and A+.
- Experience in Support for Mac OS and Hardware.
- Experience with LAN/WAN TCP/IP networking.
- Experience with cloud-based services such as Office 365.
- Experience with mobile devices such as smartphones and tablets.
- Experience with printers and VOIP phone systems.
- Experience identifying, handling and removing malicious software.
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Found in: ZipRecruiter Test10S US C2 - 1 day ago
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Found in: Lensa US 4 C2 - 5 hours ago
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Found in: ZipRecruiter Test10S US C2 - 5 days ago
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Superior Managed IT Minneapolis, United StatesJob Description Job Description Job Purpose:Entry-level IT Service Desk Analyst serves as an analyst working in Superiors service desk and providing Level 1 Support Team objectives to customers via remote connection. Their primary focus is providing end-user support of customer t ...
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Service Desk Analyst L1
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Genesis Corp./New Journey AI LLC Minnetonka, United StatesGenesis10 is seeking a Help Desk Consultant for a Contract-to-Hire position with our client in Minnetonka, MN. · Job Description: · Join this client's growing national support services team. The support team is in search of a client-facing support professional who will aid non-te ...
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InteliServe Business Analyst
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Unisys Hopkins, United StatesJOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe ...
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Genesis10 Minnetonka, United StatesGenesis10 is seeking a Help Desk Consultant for a Contract-to-Hire position with our client in Minnetonka, MN. Job Description: Join this client's growing national support services team. The support team is in search of a client-facing support professional who will aid non-techni ...
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Unisys Hopkins, United StatesJOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe ...
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Credit Analyst
Found in: beBee S2 US - 2 days ago
Alerus Financial Minnetonka, United States Full timePosition Summary: · The Credit Analyst provides support to the commercial lending team by accurately and efficiently spreading borrower provided financial statements and tax returns, managing administrative tasks for loan committee and department; and updating new loan agreement ...
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Alerus Financial Minnetonka, United States Full timePosition Summary: · This position is an integral part of the Treasury team reporting to the Treasurer. This position plays a key role in analyzing and producing value add reporting to management related to the Bank's capital, liquidity, and interest rate risk positioning. · Essen ...
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Credit Risk Analyst
Found in: beBee S2 US - 2 weeks ago
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Enterprise IT Service Desk Analyst - Hamel, United States - Aspen Technology
Description
AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.
The Role
Our Information Technology department is looking to hire a talented and bright Enterprise IT Service Desk Analyst to join our team. This role will be responsible for managing Hardware and Software related issues for our Internal Employees. We are looking for a candidate that will effectively collaborate and communicate with peers in a global enterprise environment. This person will also have the opportunity to work on projects and initiate change to optimize our processes.This position is based in Medina, Minnesota with a hybrid work schedule consisting of 3 days in-office and 2 days remote.
Your Impact
Job Description
What You'll Need
Additional Job Description
Must be a self-starter and work autonomously and with peers to provide high-level customer satisfaction.
Ability to provide solutions for issues that may not be documented and an ability to think outside the box and creatively solve problems.
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