- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
- Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
- Document all customer interaction with high attention to detail and accuracy
- Update all tickets according to Service Level Agreements (SLA)
- Understand and follow Crossfuze's Delivery Process: incident management, problem management and change management
- Recognizing and escalating more difficult problems
- Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
- Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
- Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
- Assist with coaching/ training as needed
- Other duties as assigned
- Experience in a technical support or customer service role preferred
- Bachelor's degree, technical degree or certifications preferred
- Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
- Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
- Possess an energetic, self-starting mentality with value placed on integrity
- Ability to work as an effective team member with the Crossfuze team, partners and internal staff
- Strong English communication skills, both written and verbal
- Ability and desire to learn new technologies as mutually defined
- Ability to prioritize multiple tasks, anticipate situations, and take quick action
- Ability to type at a speed of 40 words per minute or faster
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Support Desk Analyst
6 days ago
Direct Travel Minneapolis, United StatesJob Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...
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Service Desk Analyst
6 days ago
TEKsystems Minneapolis, United States: · The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. Responsibilities include initial documentation, troubleshooting, research, and resolution of incoming incidents and requests concerning the use ...
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Support Desk Analyst
6 days ago
Direct Travel Minneapolis, United StatesJob Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...
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IT Help Desk Analyst
1 week ago
Crossfuze Minneapolis, United States+ Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems · + Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly · + Document all customer interaction with high attention to detail and ac ...
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IT Help Desk Analyst
1 week ago
Crossfuze Minneapolis, United StatesTaking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems · Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly · Document all customer interaction with high attention to detail and accuracy · ...
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IT Help Desk Analyst
1 week ago
Crossfuze Minneapolis, United StatesTaking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems · Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly · Document all customer interaction with high attention to detail and accuracy · ...
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IT Help Desk Analyst
1 week ago
Crossfuze Federal Services, LLC Minneapolis, United StatesTaking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems · Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly · Document all customer interaction with high attention to detail and accuracy · ...
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IT Help Desk Analyst
3 weeks ago
Crossfuze Minneapolis, United StatesJob Description · Job Description · Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems · Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly · Document all customer interaction with h ...
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Service Desk Analyst L1
1 week ago
Superior Managed IT Minneapolis, United StatesJob Description · Job DescriptionJob Purpose: · Entry-level IT Service Desk Analyst serves as an analyst working in Superior's service desk and providing Level 1 Support Team objectives to customers via remote connection. Their primary focus is providing end-user support of custo ...
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Service Desk Support Analyst
2 weeks ago
National Marrow Donor Program Minneapolis, United StatesPOSITION SUMMARY:Please apply online using a laptop or desktop computer.This position is responsible for providing technology support and troubleshooting for NMDP supplied hardware and software. This role includes recording and tracking incoming incidents to the NMDP Service Desk ...
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Service Desk Analyst
2 weeks ago
TEKsystems Saint Paul, MN, United StatesDescription: · Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, ...
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IT Service Desk Analyst
2 weeks ago
TEKsystems Saint Paul, MN, United StatesDescription: · Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, ...
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Help Desk Analyst
3 days ago
Aerotek Hopkins, United StatesJob Description · Job DescriptionSupport Desk Analyst Needed · Shift Time: 7:00am- 3:30pm, Monday-Friday · Pay: $20-22 · JOB RESPONSIBILITIES: · The Support Desk Analyst will work as a support system for on-site field technicians and be a liaison for the DSI Deployment team. Thi ...
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Service Desk Analyst
5 days ago
Unisys Hopkins, United StatesWhat success looks like in this role: * 2nd Level telephone contact support . * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Must be logged into the ca ...
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Service Desk Analyst- L1
2 weeks ago
Unisys Hopkins, United StatesWhat success looks like in this role: * 1st Level telephone and other media contact support . * Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast ...
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IT Support Analyst II
3 weeks ago
Hennepin County MN Minneapolis, United StatesThe Hennepin County Information Technology (IT) department is seeking a IT Service Desk Support Analyst II to join the IT Enterprise Service Desk team. This position will respond to customers who are experiencing technical issues with computer system Support Analyst, Information ...
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Senior Application System Analyst
2 weeks ago
CliftonLarsonAllen Minneapolis, United StatesCLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8, ...
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Financial Analyst 2
1 week ago
Dice Minneapolis, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, U.S. Bank, is seeking the following. Apply via Dice today · At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smar ...
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EMR Analyst
2 weeks ago
Revo Health Bloomington, United StatesThe EMR Analyst is responsible for support aspects of the electronical medical record system (EMR), including intake systems, scheduling systems, application administration, troubleshooting, assisting with upgrades, assisting with integration projects with other applications, and ...
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Technical Support Analyst
3 weeks ago
TEKsystems Minneapolis, United States: · A client of TEKsystems is seeking a Helpdesk Support and Systems Analyst position to our Information Technology department. They are looking for a strong applicant with Analyst abilities and experience to collaborate with a team of four other technical support professionals ( ...
IT Help Desk Analyst - Minneapolis, United States - Crossfuze
Description
Job Description
Job DescriptionRequirements
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
IT Help Desk Analyst professionals in Minneapolis
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Karim Ibrahim
IT professional
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Maxamed Awil
Cyber security graduate