- Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
- Manages responsibilities independently with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
- Participates in the team huddles and team meetings where patient care planning and management occur
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- Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue
- Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
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- Resolves difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity
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Advanced Medical Support Assistant - Gainesville, United States - Department Of Veterans Affairs
Description
Summary
This position is located at North Florida/South Georgia Veterans Health System (NF/SG VHS) Community Care Service. The NF/SG VHS is a comprehensive and integrated health care delivery system that provides quality clinical programs and services to Veterans. We offer primary health care services, as well as highly specialized, technologically advanced clinical care. The System includes two hospitals, three large satellite outpatient clinics, and several small community-based outpatient CBOCS.
Duties
The Advanced Medical Support Assistant (AMSA) for Community Care Service, works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
Duties and program responsibilities include:
Virtual: This is not a virtual position.
Functional Statement #: 51007F
Telework: No