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    IT Support Student Assistant - Gainesville, United States - University of Florida

    University of Florida
    University of Florida Gainesville, United States

    3 weeks ago

    Default job background
    Description
    IT Support Student Assistant

    Apply now )

    Job no: 530829


    Work type:
    Student Ast


    Location:
    Main Campus (Gainesville, FL)


    Categories:
    Information Technology


    Department:
    ED-LASTINGER CENTER


    Classification Title:
    STU AST - NON CLERICAL & ADMIN


    Job Description:


    The Lastinger Center for Learning is currently seeking a highly motivated and responsible Student IT Assistant to join our IT support team.

    In this role, you will assist with various tasks related to end-user computing support and contribute to the efficient operation of our IT department.

    The ideal candidate is detail-oriented, able to prioritize tasks, and possesses strong communication and customer service skills.


    KEY RESPONSIBILITIES:


    Assist in the installation, configuration, and maintenance of desktop and mobile devices, printers, and other peripherals, as well as wireless computing and communication equipment.

    Offer technical advice, guidance, and informal training to staff on hardware and software usage.

    Collaborate within a team environment to address incoming calls, emails, and walk-in inquiries.

    Provide Tier 1 support for basic software and hardware issues related to end-user computing.

    Escalate issues to Tier 2 support when necessary.

    Manage administrative tasks involving Email, Microsoft 365, Azure Active Directory, Google Workspace for Education, and Dropbox for Business.


    Expected Salary:
    $15.00


    Minimum Requirements:
    Currently enrolled student eligible for on-campus employment through student Other Personnel Services (OPS) with a minimum 2.0 GPA.

    Able to work part-time, up to 20 hours per week.


    Preferred Qualifications:
    Experience with end-user computer support.

    Intermediate knowledge of Excel.

    Comfortable with Windows, Mac OS, Linux environments.

    CompTIA A+,Microsoftor related certifications.

    Computer Science major or related degree program.

    Proficiency in Microsoft Office.

    Prior customer service experience.

    Excellent communication skills.

    Ability to follow and maintain procedures.

    Detail-oriented with strong organizational skills.

    Capable of determining work priorities and ensuring timely task completion.

    Able to establish and maintain effective work relationships.


    Special Instructions to Applicants:
    In order to be considered, you must upload your cover letter and resume.

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.


    Health Assessment Required:
    No

    Advertised: 21 May 2024 Eastern Daylight Time

    Applications close: 04 Jun 2024 Eastern Daylight Time
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