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    Service Technician - San Jose, United States - Coast Counties Peterbilt

    Coast Counties Peterbilt
    Coast Counties Peterbilt San Jose, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    POSITION PURPOSE:The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer

    KEY RELATIONSHIPS:The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.

    The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.

    The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.

    DUTIES AND RESPONSIBILITIES

    • Daily planning with the rest of the service team to establish repair strategies based on job priorities.
    • Determine work required from the repair order.
    • Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.
    • Complete repairs efficiently within the time allowed.
    • Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
    • Submit a complete and accurate write-up for each repair performed.
    • Road test vehicles to verify satisfactory repair (if you possess a CDL)
    • Manual and computerized time posting on a ongoing basis.
    • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
    • Coordinate with the rear parts counter, as needed on parts needed for the repair.
    • Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
    • Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
    • Assist the Service Team with preparing accurate repair estimates when required.
    • Update Service Manager on current repairs in process on a regular basis.
    • Maintain current certifications.
    • Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.
    • Provide and maintain a full set of hand tools and air tools.
    • Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
    • Be punctual at the start of your shift and when returning from lunch and breaks.
    • Do not exceed two hours on diagnosis without approval from the Service Manager.
    • Bring any additional repairs, immediately to the attention of the Service Team
    • Always wear your safety glasses when on the shop floor.
    • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
    • Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
    • Think company "first" & customer "first" & safety "first" in all day to day activities

    Compensation details: 32-44 Hourly Wage

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