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    Desktop Support Engineer - Aurora, United States - eTeam

    eTeam background
    Description
    Preferred relevant work experience 2 to 6 years
    Excellent knowledge in remote desktop support
    Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
    Good knowledge with windows 10

    Performs upgrades as directed to ensure the longevity of equipment
    Test computers to ensure proper functioning of computer systems.
    Adhere to policies as per corporate manuals and directives.
    Setup computers and install software for various applications and programs.
    Interact with staff on desktop problems and their resolution.
    Network and connect computers within organization to better communication.
    Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
    Good Knowledge with software distributions tools.
    Must be comfortable working in 24*7/On-Call environment.

    Provide assistance needed from Top level Management, CEO and VP level Users
    Knowledge of Active Directory, MS Exchange, SCCM Client , Dell Command Center
    Knowledge of MS Office Suite 2016/365, One Drive

    Knowledge of Apple/Android Mobile devices
    ITSM ticketing tools such as Remedy, Client Service Center, client Service Center


    • Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines


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