Customer Service Representative - Longview, United States - City of Longview, TX

City of Longview, TX Longview, United States

3 weeks ago

Description

Salary : $31,694.00 Annually

Location : Longview, TX

Job Type: Full-Time

Job Number: /346

Department: Financial Services

Division: Utilities

Opening Date: 09/13/2023

Description

Performs a variety of customer service functions on behalf of the City's Water Utilities Division; provides information and assistance to utility customers; receives and processes service requests; processes and posts utility payments; and performs other related duties as assigned.
Examples of Duties

Provides customer service to utility customers in person and over the telephone. Opens and closes customer accounts; coordinates account transfers; updates and maintains customer account information. Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries, metering issues, and/or other account matters. Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off, field tests, and/or maintenance to metering equipment. Dispatches field personnel; communicates and provides account information to work crews. Accepts and processes customer telephone payments including electronic check and debit/credit card payments; opens and processes mail and/or night drop box payments. Performs cashiering duties; collects and posts customer payments received at the front counter and/or drive-thru area; processes hotel/motel payments, water tap fees, and/or donations. Balances and maintains assigned cash drawer; documents and maintains daily log of customer calls and payments received. Archives payment coupons, checks, and other documents in the departmental computer system. Prepares and mails out receipts, letters of credit, or other correspondence to utility customers. Assists with collection activities; places courtesy calls to past-due accounts; updates collections and recheck lists; tracks account payment arrangements. Conducts a variety of general clerical duties; answers incoming calls; returns voice mail calls; performs data entry; copies and files various types of documents. Assists in ordering office supplies as assigned; monitors and maintains supply inventories.

•Performs other related duties as assigned or required.
Minimum Requirements

High School Diploma or equivalent, and one year customer service experience; OR an equivalent combination of education and experience. Must possess a valid Texas Driver's License.
Physical Demands/Work Environment

Work is performed in a standard office environment. Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 20 pounds. Exposure to potentially irate members of the public is involved.

All full-time employees receive:

15 vacation days

10 paid holidays

15 sick days

Retirement Plan (Texas Municipal Retirement System) with a two to one match

Paid Health/Dental/Life Insurance

Cafeteria Plan

Emergency Leave

Longevity Pay

Free employee health clinic

Tuition reimbursement

01

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