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Castle Rock

    Client Service Support Rep - Castle Rock, CO, United States - Commnet Broadband

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    Full time
    Description
    Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive.

    At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we're dedicated to fostering equality of opportunity through access to essential services.

    Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach.

    The Customer Loyalty Specialist is responsible for managing the base of customers contemplating service cancellation.

    The specialist will focus on reducing churn by leveraging their persuasive skills and comprehensive knowledge of telecom services to convince customers of the enduring benefits of maintaining their connection.

    Proactively contact customers at risk of cancellation to understand their concerns and offer customized solutions.
    Build and maintain strong customer relationships through regular interaction and follow-up.
    Use persuasive communication skills to convey the value of services and encourage continued loyalty.
    Analyze customer feedback and collaborate with internal teams to enhance service offerings.
    Educate customers on the full range of products and services available, maximizing customer engagement and satisfaction.
    Deep understanding of telecom products and services, particularly as they relate to customer needs in rural markets.
    Previous customer experience, demonstrating an ability to resolve issues and maintain high levels of customer satisfaction.
    Proficiency with CRM software and data analysis tools.
    Bilingual abilities, particularly in languages prevalent in the target communities.

    Compensation is determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.


    Benefits:

    Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family.

    Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.

    Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.

    **Equal Opportunity Employer/Veterans/Disabled

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

    ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.
    16-24 Hourly Wage

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