- Program Management: Coordinates information flow through all organizations to ensure that customer requirements are met during a customer program from situation analysis through solution design and implementation – holds regular review meetings.
- Program Goals: Communicates customer requirements, reviews program goals (long and short-term) and is responsible for ensuring that project plans and timelines meet those goals.
- Margin Analysis: Proposes, reviews, and maintains necessary margins for each customer program.
- Purchase Order Commitment: Sales is responsible for securing purchase order commitment for new customer/project engagements.
- New Business: Responsible for searching for new business opportunities with new and existing customers. It is a priority of this position to drive business growth with existing customers.
- Technology Knowledge: Stays current on latest developments in open system platform technology.
- Management Relationships: Develops and maintains management level customer relationships.
- Presentations: Provide expert presentation of proposed solutions including detailed services and technology platform selection.
- Customer Relationship Management: Ensure smooth and effective communication between customer and all HIPER organizations. Should be the key customer contact / escalation path for issues that are not being resolved in a timely manner.
- QBRs: Prepares and manage Customer Quarterly Business Reviews.
- Ability to communicate complex data effectively both internally and externally at all levels of the organization.
- Must be comfortable interfacing with management level customer contacts including executive management.
- Must be comfortable developing and doing customer presentations using various tools such as Microsoft PowerPoint.
- Must be skilled in using meticulous project management tools to track project progress.
- Ability to lead various teams, facilitate work processes and motivate employees.
- Must possess strong oral and written people skills.
- Must be able to delegate tasks with appropriate diligence.
- Must demonstrate strong business ethics.
- Effective writing and presentation skills.
- Effective negotiation and conflict resolution skills.
- Ability to multi-task and manage cross functional processes and teams.
- In-depth knowledge of open systems/embedded computing technology.
- In-depth knowledge of requirements associated with customer deployment of associated technology including certifications, and approvals.
- Strong proficiency with Microsoft tools including Excel, Word, PowerPoint.
- Epicor experience a plus.
- Bachelor's degree in a related field.
- 5-7 years of experience in Program/Project Management in a related industry.
- Demonstrated knowledge of open systems/embedded computing technology desired.
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Program Manager - North Andover, United States - HIPER Global US
4 weeks ago
Description
Job Description
Job DescriptionBROAD FUNCTION DESCRIPTION
Summary: HIPER Global US has a long history of inspiring innovation and close collaboration with our customers. We seek a highly motived program manager to join our growing team and help continue our tradition of success. The program manager will be responsible for the management of key value-added customer programs. This includes leading a cross-functional team of engineering and operations to ensure all customer requirements are met efficiently and in a timely manner.
Principal Responsibilities:
Knowledge and Skills Required:
Interpersonal/Communication
Technical Job Knowledge
Experience Requirements: