FT Housekeeping Supervisor: Lead a GREAT Team - Birmingham, United States - Empire Hotels

Empire Hotels Birmingham, United States

5 days ago

Description

Job Description

Job DescriptionDescription:

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. Housekeeping Supervisor responsibilities include organizing, maintaining inventory of tools and materials, training and motivating team members and checking guest rooms, employee areas and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities as wells as a professional and service-driven attitude. Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

Be the expert on the brand standards for all aspects of Housekeeping
Lead with a hands-on approach; be willing to do manual and physical work alongside the team
Train housekeepers on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Manage team attendance and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards; uphold company policies and procedures
Motivate team members through positive reinforcement and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock including cleaning agents and rubber gloves
Maintain accurate Linen and Terry inventories on a monthly basis
Participate in large projects with other property leaders as required
Ensure compliance with safety and sanitation policies in all areas

Requirements:

Work experience as a Housekeeping Supervisor or similar role
Hands-on experience with cleaning and maintenance tasks for large organizations such as hotels, hospitals, or retirement homes
Ability to use commercial cleaning tools and products
Acute attention to detail
Excellent organizational and team management skills
Great verbal and written communication skills, approachable demeanor
Stamina to handle the physical demands of the job
Flexibility to work various shifts, including evenings and weekends

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