- Comprehensive benefits, including medical, vision, and dental
- Paid time off
- 401K with company match
- Opportunity for growth
- Paid holidays
- Employee Assistance Program
- Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions
- Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' payment-related concerns
- Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team
- Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software
- Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns.
- Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance
- Proactively identify gaps in processes or products that can potentially lead to merchant churn
- Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant
- Ability to work evenings and/or weekends
- Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor or Payment Service Provider in a similar position
- Skilled in customer service and technical support
- Outstanding written and verbal communication skills
- Ability to work in a fast-paced environment
- Exceptional listening skills
- Quick problem solving and decision-making skills
- Computer literate with proficiency in Microsoft productivity tools and Salesforce
- Ability to work independently and objectively with a commitment to delivering results
- Effective interpersonal and training/advising skills;
- Sound judgment with the ability to influence positive change;
- Ability to prioritize and use time efficiently based on the importance level of the issue at hand.
- TSYS and First Data platform experience is preferred but not mandatory
- Spanish speaking preferred but not mandatory
-
Service Support Specialist
3 weeks ago
Cartessa Aesthetics Melville, United StatesService Support Specialist · Join the fastest-growing aesthetic device company in the US Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massiv ...
-
IT Support Specialist
15 hours ago
TFP1 Inc dba Total Fire Protection Inc Woodbury, United StatesJob Description · Job DescriptionAt Total Fire Protection, our MISSION is simple, "Embracing Relationships, while keeping you safe, and delivering First Class Service." You won't just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members ...
-
Client Support Specialist
5 days ago
EPSG Melville, United StatesLooking for a fulfilling career that encompasses the dynamic world of payments? Join us at EPSG We are the leading provider of integrated payment solutions and the destination for aspiring professionals like you to make payments the first and last stop in your career. · We are s ...
-
Community Support Specialist
1 week ago
Phaxis Old Bethpage, United StatesCommunity Support Specialist \ · Travel between Brooklyn and Staten Island · Caseload of 18 people - under OMH · Hours are 9 - 5 · Visiting clients in their apartments · Duties and Responsibilities · • In OMH Supportive Housing Programs, CSS will be responsible for providin ...
-
Behavior Support Specialist
1 week ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesOverview: · Family Residences and Essential Enterprises, Inc. (FREE), is committed to cultivating an inclusive environment that values and celebrates diversity in all its forms. We believe that a diverse workforce not only reflects the communities we serve but also drives our co ...
-
Tier 2 Support Specialist
2 weeks ago
Clarest Health Melville, United StatesJob Description · Job DescriptionJoin Clarest Health, where healthcare meets compassion We blend personalized care with cutting-edge pharmacy services, setting the standard for excellence in long-term care. · We're looking for a Tier 2 Support Specialist, onsite based in our Melv ...
-
Direct Customer Support Specialist
15 hours ago
Prestige Melville, United StatesJob Description · Job DescriptionWe are a rapidly expanding promotional marketing firm that has recently signed a contract with a brand new Fortune 500 Client. Our personalized, interactive promotional campaigns call for energetic Marketing Representatives to assist in providing ...
-
Youth Support Specialist
1 week ago
New York State Civil Service Dix Hills, United StatesNY HELP No · Agency Children & Family Services, Office of · Title Youth Support Specialist (Hourly) (NY HELPS) · Occupational Category Enforcement or Protective Services · Salary Grade NS · Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) · Salary Range ...
-
Peer Support Specialist Brooklyn
1 week ago
Family Residences and Essential Enterprises, Inc. Old Bethpage, United StatesORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all ...
-
IT specialist onsite support
3 weeks ago
Velocity Enterprises Uniondale, United StatesAre you looking for an employer who values both tradition and innovation? Then you've come to the right place. My business partner is currently looking for the following role for Onsite Support (1st Level) in Uniondale: · IT Specialist Onsite Support (m/f/d) in direct placement ...
-
Direct Support Specialist
2 weeks ago
Family Residences and Essential Enterprises, Inc. Melville, United StatesOverview · Position: Direct Support Specialist - BehavioralReports To: Residence Program SupervisorRevised: June 2022 · This position is non-exempt and is eligible for overtime pay for hours worked in excess of 40 during a single calendar week (Monday - Sunday) · Summary/Objectiv ...
-
IT/Help Desk Support Specialist
2 weeks ago
Randstad North America, Inc. Farmingdale, United StatesA Large Company in Farmingdale, NY is hiring an IT/ Help Desk Specialist to join their team This is a temporary to permanent opportunity that is fully in office. We are seeking someone that is available to work Monday, Tuesday, Wednesday, Friday, Sa Support Specialist, Help Desk, ...
-
Sales Support Specialist
3 weeks ago
Apex Dynamics Head of the Harbor, United StatesAbout Head of the Harbor: · We are a modern system partner for the automotive industry. Our company develops and manufactures sealing systems as well as mono and multi-component injection molded parts for original equipment manufacturers and system suppliers in the automotive ind ...
-
IT Support Specialist
5 days ago
Wolters Kluwer Babylon, United StatesIT Support Specialist page is loaded **IT Support Specialist** · **IT Support Specialist** · locationsUSA - Babylon, NYUSA-NY-Work from Home time typeFull time posted onPosted Yesterday job requisition idR **Job Description Summary** · Requires in-depth conceptual and practica ...
-
It/help desk support specialist
1 week ago
Randstad Farmingdale, United StatesA Large Company in Farmingdale, NY is hiring an IT/Help Desk Specialist to join their team This is a temporary to permanent opportunity that is fully in office. We are seeking someone that is available to work Monday, Tuesday, Wednesday, Friday, Saturday from 5PM to 1AM. We are s ...
-
Family Residences and Essential Enterprises, Inc. Old Bethpage, United States Full time (Eligible for Benefits)Overview · ORGANIZATION SUMMARY · Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support pe ...
-
CCIS L3 Support Engineer Verint Specialist
4 days ago
Centraprise Bethpage, United StatesCCIS L3 Support Engineer Verint Specialist · Bethpage, NY · Full Time Employment · Experience Required: 15+Year · Day 1 Onsite · Job Description: · Must Have Technical/Functional Skills: · Strong knowledge in Verint Enterprise Call recording · SIP REC Configuration in Verint · C ...
-
IT Support Specialist
2 weeks ago
Rezolut New Rochelle, United States Full timeRezolut /IT Support Specialist Rezolut is a national emerging provider of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes. · We are se ...
-
IT support specialist for system integration
3 weeks ago
Horizon Innovations Mount Vernon, United StatesAbout attocube systems AG: · What sets us apart? Our employees - 230 heads, 29 nationalities, and a diverse mix of backgrounds - from physicists and goldsmiths to engineers and business specialists, you can find it all in our team. We are a colorful crew with different interests ...
-
IT Support Specialist
15 hours ago
Armstrong Receivable Management Hauppauge, United StatesJob Description · Job DescriptionARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ...
Client Support Specialist - Melville, United States - EPSG
2 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Looking for a fulfilling career that encompasses the dynamic world of payments? Join us at EPSG We are the leading provider of integrated payment solutions and the destination for aspiring professionals like you to make payments the first and last stop in your career.
We are seeking a detail-oriented Client Service Specialist to provide exceptional customer support to our clients. This will include responding to customer inquiries via telephone, email, SMS, and chat, troubleshooting technical issues and responding to billing inquiries in accordance with the organization's service standards. This role will report to the Director of Client Support and is based out of headquarters in Melville, NY.
Target Start Date: July 8th, 2024
BENEFITS FOR YOU
YOUR KEY RESPONSIBILITIES
QUALITIES AND QUALIFICATIONS WE LOOK FOR
WHO WE ARE
EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants. As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.
Job Type: Full-time
Pay: $ $21.00 per hour
Schedule:
Schedule will vary based on shift you are assigned to. Applicants must be flexible to working weekdays, nights, holidays and weekends.
Work Location: In person, Melville, NY